Description not showing correctly from Contract Management to Invoice

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Posted on by Prem Mirpuri

Using Field Services / Contract Management in GP 2013 SP2. When creating an invoice via Contract Management, we selected the item codes & see the correct description. Once we send it over to create an invoice, the item descriptions don't display - instead we are seeing the item code in place of the description - both in the Sales Transaction window and on the invoice itself as well. Trying to figure out what we are missing. The items are setup as non inventory since these are service related items.

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babubaskaran@outloo... 12 on at

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Hi Prem,

Have you created the item type as Services on Item maintenance. The non-inventories items is not a real item so it doesn't store the Item description. Please try Services item and see whether the description is getting printed.

Services - Current costs, but not quantities, are tracked. You can sell these items individually or as part of a kit. Posting updates the Sales and Cash accounts.

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I configurated the item like services but the result is the same.

Another idea to change this in the Invoice created via Contract Management.

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Almas Mahfooz 11,009 User Group Leader on at

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It's the default behavior, item number will be filled with the CONTRACT item and item description shows the real item numbers. Go to Cards>>Contract Administration>>Contract type, select the contract type and see what ITEM NUMBER is selected for the type, you probably getting this on your item number field on sop line and on description field it will show the original item number.

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Thanks Almas, but that's the problem, I would like to see the description in the Invoice instead the item number from the contract line.

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Almas Mahfooz 11,009 User Group Leader on at

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In this case you need customization, or you could also try database trigger to update ITEMDESC of SOP10200 for only the invoices created from contract administration to update item description from table SVC00601, field DSCRIPTN.

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