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Microsoft Dynamics GP (Archived)

Invoice Entry "Document Type" Field blank when scrolling

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Posted on by 375

When first pressing the arrows at the bottom of the window in Invoice Entry to scroll through documents, the Document Type field goes blank, but the document number is correct, and cycles the document number properly. If you select invoice, and click on a different windows, such as Customers and Prospects, or Document No. It will then display the invoices properly when scrolling through. Also, if the document type is ever switched to return, and back,  you get table errors, and get locked out of the invoice you were currently viewing. The two errors are as follows;

"A get/change operation on table 'ivc_Document_SETP' failed. A record was already locked."

"A remove operation on table IVC_HDR_WORK failed beacuse the record couldn't be lcoked."

The invoice I was viewing now says "Being edited by another user."

We also have fairly slow print times, as long as 10 seconds to start from two machines.

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I have the same question (0)
  • Suggested answer
    soma Profile Picture
    24,410 on at

    1. Verify whether this window is modified or not. If yes, change it to standard window in Alternate/Modified Forms and Reports window (Tools-->Setup-->System--> Alternate/Modified Forms and Reports) for the user which you have currently logged in.

    2. Do you have installed any of the customization related to this window? If yes, disable the product in Customization Status window (Tools-->Customize-->Customization Status).

    3. Please ask another users to log off GP and try it only on yourself.

    Hope this helps!!!

  • TGcville@gmail.com Profile Picture
    375 on at

    All customization is grayed out, so I imagine that's a no. I cant say it happens on every machine, but I do know that I can replicate on other users machines, have not tried on the server. I'll give it a go with all others logged out later this afternoon after our voice mail goes on.

  • TGcville@gmail.com Profile Picture
    375 on at

    Cleared the TNT prefix folders in the %TEMP% folder, and seems to be doing well. Ill report back with some more usage.

  • Suggested answer
    soma Profile Picture
    24,410 on at

    After all the users have been logged out from GP, run the below query in SQL and then try again.

    Hope this helps!!!

  • TGcville@gmail.com Profile Picture
    375 on at

    Am I missing the SQL query?

  • Suggested answer
    soma Profile Picture
    24,410 on at

    No. This is one of the addition step for clearing user session from GP. If you run this query, it will clear the users session with any stuck batches and window.

    Hope this helps!!!

  • TGcville@gmail.com Profile Picture
    375 on at

    No, I do not see where you have posted any SQL queries for me to run?

  • Suggested answer
    soma Profile Picture
    24,410 on at

    Missing in my previous post. Have a look on below and run after all the users have been logged out from GP.

    DELETE DYNAMICS..ACTIVITY

    DELETE DYNAMICS..SY00800

    DELETE DYNAMICS..SY00801

    DELETE TEMPDB..DEX_LOCK

    DELETE TEMPDB..DEX_SESSION

    Hope this helps!!!

  • TGcville@gmail.com Profile Picture
    375 on at

    Will give it a run later, thank you!

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