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35I created a workflow that runs on creation of a queue item but the process is begin called as soon as a case is created. I expected this Queue Item work flow to only be executed when a CRM user routes the case to a queue, queue item creation, not case creation. I do not have any routing rules setup within the system.
I looked through all of my case workflows to see if I was adding an item to a queue based on some logic but I couldn't find anything but I'm thinking I must have overlooked it. The reason being is that I also use Adxstudio for our Portal and I remembering adding something to the system so that cases created through the portal go into the queue associated with the user I have associated with the portal. The problem is, I don't remember where or what the configuration change was to do this. I'm thinking that there must be a place in CRM that is telling the system to insert cases into the queue and maybe it wasn't logic associated with a workflow and instead maybe it is from a adxstudio plugin?
Anyone have any ideas on where else I should check?
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