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Hello
I have a problem to realize how it works
Some of customer's emails are not tracked
What could be the reason?
Email options are following
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Hi Sergey,
what about the "minimum number of recipients required to match" - it's 2 on your screenshots, but I'm wondering if you have two matching recipients between those emails.(maybe the first one was sent to 3 contacts, then one of them hit "reply all", but somebody else just hit "reply")
Hi,
for the 2nd one the Subject are not the same and the setting say it must have 0 difference.
For the 1st I think it because you changed the recepitients and you don't have 2 matching recipients in your email compared to the previous one
What are you suggestion for those options?
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