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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Can't print checks...
Small and medium business | Business Central, N...
Suggested Answer

Can't print checks due to locked custom report layout

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Posted on by kjjson

A client is trying to print checks, but gets a message "The operation could not complete because a record in the Custom Report Layout table was locked by another user. Please retry the activity." We had everyone get out of the system, I then went in and my current session is the only active session in the 2000000110 table. If I go into the custom report layout window, if I try to export that report layout, I get the same message. Any ideas on what I need to do to free this up?

Thanks,

Kevin

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  • Suggested answer
    Robert B. Profile Picture
    Robert B. 257 on at

    Hi kjjson,

      Is this BC, BC on Prem or NAV you're experiencing it in?  If it's not the cloud version you could recompile the table, sync table schemas, restart services and see if it re-occurs.

      Another easy to test idea I have is to :

      -go in Report Layout selection, go on the report line,

       - take not of the custom layout set there,

        -then change it to RDLC from the Selected Layout column.

         - then run your report with the standard RDLC and then go back in here and choose your Custom layout again, see if it works after that?

    Cheers,

    Robert

    If this helps in resolving your issue, please verify my answer!

  • kjjson Profile Picture
    kjjson on at

    Thanks Robert, it is an online instance of BC.

  • Suggested answer
    Robert B. Profile Picture
    Robert B. 257 on at

    Then try the idea suggested earlier and raise a support ticket if it doesn't work.

    My colleague Jurica blogged about it hereacumenconsulting.co.nz/.../

  • Suggested answer
    srttel Profile Picture
    srttel Microsoft Employee on at

    Hi Kevin,

    for Busniess Central Online, you cannot resolve this issue, this requires a support ticket with the Microsoft support. There was an issue in theh past with runnign large reports, but this is fixed already.

    Best regards

    Sebastian

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