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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / iPad native app - scre...
Microsoft Dynamics CRM (Archived)

iPad native app - screen resolution changed and cannot access command menu after reconfiguration

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Posted on by Aggie57 21

Hi Folks

I have been using the iPad app for Dynamics CRM with our online system for some months, very successfully and its great. However this week I accidently reconfigured the account and while all my data is there now I cannot access the command menu at the bottom of the page and it looks like the screen resolution has dropped.  As in, not all my data is shown on the screen, some of it is "off the bottom" of the screen.  Any thoughts?  I am a system admin in our instance if that helps.

Alister

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  • Aggie57 Profile Picture
    Aggie57 21 on at

    Thanks Guido. Yes, I have. Seems like thats the likely cause.  Thanks for the quick reply.

    Shame because I cite this app to our clients as an example of how mobile apps for business use can work!

  • AaronRic Profile Picture
    AaronRic 10,035 on at

    Also, iOS 8 is not yet supported for CRM apps.

  • Aggie57 Profile Picture
    Aggie57 21 on at

    [quote user="Aggie57"]

    Hi Folks

    I have been using the iPad app for Dynamics CRM with our online system for some months, very successfully and its great. However this week I accidently reconfigured the account and while all my data is there now I cannot access the command menu at the bottom of the page and it looks like the screen resolution has dropped.  As in, not all my data is shown on the screen, some of it is "off the bottom" of the screen.  Any thoughts?  I am a system admin in our instance if that helps.

    Alister

    [/quote]

    well, the last update fixed this for a while but it's broken again. Same problem - update to a new version of iOS and the CRM app screen resolution goes awol. Getting annoyed!!

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