We have a strange behaviour after the migration crm 4 to crm 2011: when i open in the web browser via "Settings -> Administration' the "Users" overview the ribbon menu doesn't change to the users ribbon menu but rests in the administration ribbon menu and is blocked. When i open the same view in the outlook client we see the correct ribbon menu.
The behaviour is very strange and doesn't have to do with bad customization or security rules because of the follwing:
+ The same user sees the ribbons on another station
+ An other user sees the ribbons on the station; the same is true when the IE is running under another user (runas)
+ When the crm4-client is deactivated in the system tray the user sees the ribbon correct in the IE
+ After uninstall the crm 4 outllok client the ribbons are not visible in th IE!
+ Installing the new crm 2011 client didn't solve the problem
+ The same behaviour occurs on all (!) organisations on the same server (aganinst which the outlook client was running) but works on other crm servers
+ The ribbons are seen correct in the outlook client
I have tried a lot and for me it was very strange that the behviour also occurs on other organizations (but only on the same server). It seems that something rests on the client even after uninstalling the outlook client incl. controlling the registry and cleaning up the local app data ) and this "piece" have saved some information about the old crm 4 client and the attached server).
Has anyone an idea how to solve this problem?
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