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Hi,
Dynamics 365 Business Central -> App Launcher -> Power Apps -> Settings -> Admin Center -> Power Platform Admin Center -> Environments -> Customer Service Trial -> Environment url -> click on url and open app -> Omnichannel Admin Center is available.
I have purchased license for Dynamics 365 Customer Service Enterprise and Dynamics 365 Customer Service Chat. In my environment i.e. Dynamics 365 Business Central -> App Launcher -> Power Apps -> Settings -> Admin Center -> Power Platform Admin Center -> Environments -> Production -> Environment url -> click on url and open app -> Omnichannel Admin Center is un available. Even Customer Service Admin Center or Customer service hub is also un available.
Please help for What to do ? Or any other add on requires ? or What is wrong?
Hi,
Open PPAC, then select your Dynamics 365 Customer Service Enterprise environment then select open.
new window will be opened showing your apps, there you can see your apps Customer Service Admin Center or Customer service hub
.
Regards
Hello,
I think you need to raise a ticket to your reseller partner or raise a ticket with Office 365 support.
Thank you.
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