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Omnichannel Admin Center or Customer service hub or Customer Service Admin Center is unavailable or not showing

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Posted on by Suvarna 205

Hi,

Dynamics 365 Business Central -> App Launcher -> Power Apps -> Settings -> Admin Center ->  Power Platform Admin Center -> Environments -> Customer Service Trial -> Environment url -> click on url and open app -> Omnichannel Admin Center is available.

I have purchased license for  Dynamics 365 Customer Service Enterprise and Dynamics 365 Customer Service Chat. In my environment i.e. Dynamics 365 Business Central -> App Launcher -> Power Apps -> Settings -> Admin Center ->  Power Platform Admin Center -> Environments -> Production -> Environment url -> click on url and open app -> Omnichannel Admin Center is un available. Even Customer Service Admin Center or Customer service hub is also un available. 

Please help for What to do ? Or any other add on requires ? or What is wrong?

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  • Suvarna Profile Picture
    Suvarna 205 on at
    RE: Omnichannel Admin Center or Customer service hub or Customer Service Admin Center is unavailable or not showing

    Hi Sathish,

    I am attaching screen shot for your reference. It's not showing.

    pastedimage1658382131406v1.png

    pastedimage1658382170138v2.png

  • Suvarna Profile Picture
    Suvarna 205 on at
    RE: Omnichannel Admin Center or Customer service hub or Customer Service Admin Center is unavailable or not showing

    Hi Sathish,

    Thanks for reply. What is PPAC? Can you explain little bit more.

  • Sathish.C Profile Picture
    Sathish.C 10 on at
    RE: Omnichannel Admin Center or Customer service hub or Customer Service Admin Center is unavailable or not showing

    Hi,

    Open PPAC, then select your Dynamics 365 Customer Service Enterprise environment then select open.

    new window will be opened showing your apps, there you can see your apps Customer Service Admin Center or Customer service hub

    .

    Regards

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Omnichannel Admin Center or Customer service hub or Customer Service Admin Center is unavailable or not showing

    Hello,

    I think you need to raise a ticket to your reseller partner or raise a ticket with Office 365 support.

    Thank you.

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