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Omnichannel Admin Center or Customer service hub or Customer Service Admin Center is unavailable or not showing

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Posted on by Suvarna

Hi,

Dynamics 365 Business Central -> App Launcher -> Power Apps -> Settings -> Admin Center -> Power Platform Admin Center -> Environments -> Customer Service Trial -> Environment url -> click on url and open app -> Omnichannel Admin Center is available.

I have purchased license for Dynamics 365 Customer Service Enterprise and Dynamics 365 Customer Service Chat. In my environment i.e. Dynamics 365 Business Central -> App Launcher -> Power Apps -> Settings -> Admin Center -> Power Platform Admin Center -> Environments -> Production -> Environment url -> click on url and open app -> Omnichannel Admin Center is un available. Even Customer Service Admin Center or Customer service hub is also un available.

Please help for What to do ? Or any other add on requires ? or What is wrong?

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Marco Mels on at

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Hello,

I think you need to raise a ticket to your reseller partner or raise a ticket with Office 365 support.

Thank you.

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Sathish.C 10 on at

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Hi,

Open PPAC, then select your Dynamics 365 Customer Service Enterprise environment then select open.

new window will be opened showing your apps, there you can see your apps Customer Service Admin Center or Customer service hub

.

Regards

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Suvarna on at

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Hi Sathish,

Thanks for reply. What is PPAC? Can you explain little bit more.

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Suvarna on at

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Hi Sathish,

I am attaching screen shot for your reference. It's not showing.

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