Does using Call Centre in F&O require a Commerce license

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Posted on by ahmed.jazeel

Hi all,

We are implementing a payment integration that allows users to take payments directly from the sales order screen in Finance and Operations. We plan to use Call Centre because it supports prepayments and related functions.

We have received differing opinions on whether this will trigger a Commerce licence. The Microsoft documentation classifies Call Centre as an operations activity, so we are trying to confirm the real world impact.

Has anyone seen a Commerce licence requirement flagged simply for using Call Centre to process payments within Finance and Operations. Any clarification or examples would be appreciated.

Thank you

Categories:

Dynamics 365 Commerce