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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Dynamics GP 2015 APPCRASH
Microsoft Dynamics GP (Archived)

Dynamics GP 2015 APPCRASH

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Posted on by Juli 450

Hi,

    Recently the users in GP is having the error APPCRASH in GP2015 on Azure. What can I do?

This is a copy or file detail with the error:

Version=1
EventType=APPCRASH
EventTime=131835993491808374
ReportType=2
Consent=1
ReportIdentifier=7647b9cd-cc16-11e8-80e6-000d3a71e707
IntegratorReportIdentifier=7647b9cc-cc16-11e8-80e6-000d3a71e707
WOW64=1
NsAppName=Dynamics.exe
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Dynamics.exe
Sig[1].Name=Application Version
Sig[1].Value=16.0.33.0
Sig[2].Name=Application Timestamp
Sig[2].Value=583359b7
Sig[3].Name=Fault Module Name
Sig[3].Value=Dynamics.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=16.0.33.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=583359b7
Sig[6].Name=Exception Code
Sig[6].Value=c000041d
Sig[7].Name=Exception Offset
Sig[7].Value=0003fc6e
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.144.8
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=9607
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=96071098395e6747ee34221ed7251aac
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=d7c3
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=d7c354933fbdfa102ffe0014e52eb172
UI[2]=C:\Program Files (x86)\Microsoft Dynamics\GP2016\Dynamics.exe
UI[3]=Microsoft Dynamics GP has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Microsoft Dynamics\GP2016\Dynamics.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\Windows\SYSTEM32\KERNEL32.dll
LoadedModule[4]=C:\Windows\SYSTEM32\KERNELBASE.dll
LoadedModule[5]=C:\Program Files (x86)\Microsoft Dynamics\GP2016\BIDI32.dll
LoadedModule[6]=C:\Program Files (x86)\Microsoft Dynamics\GP2016\CTPMEM32.dll
LoadedModule[7]=C:\Program Files (x86)\Microsoft Dynamics\GP2016\CTPWIN32.dll
LoadedModule[8]=C:\Program Files (x86)\Microsoft Dynamics\GP2016\DEXVBA.dll
LoadedModule[9]=C:\Program Files (x86)\Microsoft Dynamics\GP2016\Stream.dll
LoadedModule[10]=C:\Program Files (x86)\Microsoft Dynamics\GP2016\xdll32.dll
LoadedModule[11]=C:\Program Files (x86)\Microsoft Dynamics\GP2016\sqmapi.dll
LoadedModule[12]=C:\Windows\SYSTEM32\XmlLite.dll
LoadedModule[13]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[14]=C:\Windows\SYSTEM32\WTSAPI32.dll
LoadedModule[15]=C:\Windows\SYSTEM32\MSVCP140.dll
LoadedModule[16]=C:\Windows\SYSTEM32\mfc140.dll
LoadedModule[17]=C:\Windows\SYSTEM32\USER32.dll
LoadedModule[18]=C:\Windows\SYSTEM32\GDI32.dll
LoadedModule[19]=C:\Windows\SYSTEM32\MSIMG32.dll
LoadedModule[20]=C:\Windows\SYSTEM32\COMDLG32.dll
LoadedModule[21]=C:\Windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[22]=C:\Windows\SYSTEM32\ADVAPI32.dll
LoadedModule[23]=C:\Windows\SYSTEM32\SHELL32.dll
LoadedModule[24]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee\COMCTL32.dll
LoadedModule[25]=C:\Windows\SYSTEM32\SHLWAPI.dll
LoadedModule[26]=C:\Windows\SYSTEM32\ole32.dll
LoadedModule[27]=C:\Windows\SYSTEM32\OLEAUT32.dll
LoadedModule[28]=C:\Windows\SYSTEM32\CRYPT32.dll
LoadedModule[29]=C:\Windows\SYSTEM32\VCRUNTIME140.dll
LoadedModule[30]=C:\Windows\SYSTEM32\api-ms-win-crt-string-l1-1-0.dll
LoadedModule[31]=C:\Windows\SYSTEM32\api-ms-win-crt-stdio-l1-1-0.dll
LoadedModule[32]=C:\Windows\SYSTEM32\api-ms-win-crt-runtime-l1-1-0.dll
LoadedModule[33]=C:\Windows\SYSTEM32\api-ms-win-crt-heap-l1-1-0.dll
LoadedModule[34]=C:\Windows\SYSTEM32\api-ms-win-crt-convert-l1-1-0.dll
LoadedModule[35]=C:\Windows\SYSTEM32\api-ms-win-crt-time-l1-1-0.dll
LoadedModule[36]=C:\Windows\SYSTEM32\api-ms-win-crt-utility-l1-1-0.dll
LoadedModule[37]=C:\Windows\SYSTEM32\api-ms-win-crt-math-l1-1-0.dll
LoadedModule[38]=C:\Windows\SYSTEM32\api-ms-win-crt-filesystem-l1-1-0.dll
LoadedModule[39]=C:\Windows\SYSTEM32\api-ms-win-crt-locale-l1-1-0.dll
LoadedModule[40]=C:\Windows\SYSTEM32\WS2_32.dll
LoadedModule[41]=C:\Program Files (x86)\Microsoft Dynamics\GP2016\TNTLIB.dll
LoadedModule[42]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[43]=C:\Windows\SYSTEM32\msvcrt.dll
LoadedModule[44]=C:\Windows\SYSTEM32\WINMMBASE.dll
LoadedModule[45]=C:\Windows\SYSTEM32\api-ms-win-crt-multibyte-l1-1-0.dll
LoadedModule[46]=C:\Windows\SYSTEM32\api-ms-win-crt-environment-l1-1-0.dll
LoadedModule[47]=C:\Windows\SYSTEM32\IMM32.dll
LoadedModule[48]=C:\Windows\SYSTEM32\UxTheme.dll
LoadedModule[49]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[50]=C:\Windows\SYSTEM32\RPCRT4.dll
LoadedModule[51]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[52]=C:\Windows\SYSTEM32\MSASN1.dll
LoadedModule[53]=C:\Windows\SYSTEM32\NSI.dll
LoadedModule[54]=C:\Windows\SYSTEM32\ucrtbase.DLL
LoadedModule[55]=C:\Windows\SYSTEM32\cfgmgr32.dll
LoadedModule[56]=C:\Windows\SYSTEM32\DEVOBJ.dll
LoadedModule[57]=C:\Windows\SYSTEM32\MSCTF.dll
LoadedModule[58]=C:\Windows\SYSTEM32\SspiCli.dll
LoadedModule[59]=C:\Windows\SYSTEM32\SHCORE.DLL
LoadedModule[60]=C:\Windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[61]=C:\Windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[62]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
LoadedModule[63]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[64]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
LoadedModule[65]=C:\Windows\SYSTEM32\MSVCR120_CLR0400.dll
LoadedModule[66]=C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\399032397425364b053c532bbbeacc09\mscorlib.ni.dll
LoadedModule[67]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[68]=C:\Windows\system32\rsaenh.dll
LoadedModule[69]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[70]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clrjit.dll
LoadedModule[71]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System\e666d3cc16379e964ca7637bc00b2be1\System.ni.dll
LoadedModule[72]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\5624f8679e73f4eba6cc5b7e85555b1e\System.Drawing.ni.dll
LoadedModule[73]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\f77f53bb0efa2c77b4620a392b4369c9\System.Windows.Forms.ni.dll
LoadedModule[74]=C:\Windows\SYSTEM32\SETUPAPI.dll
LoadedModule[75]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[76]=C:\Windows\SYSTEM32\hhctrl.ocx
LoadedModule[77]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[78]=C:\Windows\SYSTEM32\ODBC32.dll
LoadedModule[79]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Core\bdf426a1b2bbbd680ca2d3aee33cc667\System.Core.ni.dll
LoadedModule[80]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Configuration\963cb10bd6b9b20a365b892adf5a30c9\System.Configuration.ni.dll
LoadedModule[81]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml\3f7a808cd6cd6a853cb552a5ca8d0122\System.Xml.ni.dll
LoadedModule[82]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.9600.19127_none_dad9491e5bcb7383\gdiplus.dll
LoadedModule[83]=C:\Windows\SYSTEM32\DWrite.dll
LoadedModule[84]=C:\Windows\SYSTEM32\WindowsCodecs.dll
LoadedModule[85]=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule[86]=C:\Windows\SYSTEM32\sxs.dll
LoadedModule[87]=C:\Windows\SYSTEM32\WINSTA.dll
LoadedModule[88]=C:\Program Files (x86)\Microsoft Dynamics\GP2016\Microsoft.Dexterity.Bridge.dll
LoadedModule[89]=C:\Program Files (x86)\Microsoft Dynamics\GP2016\DDAPI.dll
LoadedModule[90]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.ServiceModel\302d40d3431ea75748a0b9f80f1c0c0a\System.ServiceModel.ni.dll
LoadedModule[91]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Servd1dec626#\9f993ac228baaf7a595843bad456a1c3\System.ServiceModel.Internals.ni.dll
LoadedModule[92]=C:\Windows\assembly\NativeImages_v4.0.30319_32\SMDiagnostics\1be5c6474ac6201b89e92e65674f1ab3\SMDiagnostics.ni.dll
LoadedModule[93]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Runteb92aa12#\b06bc35442b76d6ee10824a661453a3f\System.Runtime.Serialization.ni.dll
LoadedModule[94]=C:\Windows\SYSTEM32\pcwum.DLL
LoadedModule[95]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.IdentityModel\95b01665445955718f1eb915bfea691a\System.IdentityModel.ni.dll
LoadedModule[96]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\diasymreader.dll
LoadedModule[97]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml.Linq\325bb4c9df5121579708831843909134\System.Xml.Linq.ni.dll
LoadedModule[98]=C:\Windows\SYSTEM32\urlmon.dll
LoadedModule[99]=C:\Windows\SYSTEM32\iertutil.dll
LoadedModule[100]=C:\Windows\SYSTEM32\WININET.dll
LoadedModule[101]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[102]=C:\Windows\SYSTEM32\Secur32.dll
LoadedModule[103]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.V9921e851#\98f7216badfeaec70147d18dceee1da1\Microsoft.VisualBasic.ni.dll
LoadedModule[104]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Web.Services\7a04c357e1e25641508f3b5f2ced5788\System.Web.Services.ni.dll
LoadedModule[105]=C:\Windows\SYSTEM32\sqlncli11.dll
LoadedModule[106]=C:\Windows\SYSTEM32\MSVCR100.dll
LoadedModule[107]=C:\Windows\SYSTEM32\NETAPI32.dll
LoadedModule[108]=C:\Windows\SYSTEM32\netutils.dll
LoadedModule[109]=C:\Windows\SYSTEM32\srvcli.dll
LoadedModule[110]=C:\Windows\SYSTEM32\wkscli.dll
LoadedModule[111]=C:\Windows\SYSTEM32\DPAPI.DLL
LoadedModule[112]=C:\Windows\SYSTEM32\netbios.dll
LoadedModule[113]=C:\Windows\system32\odbccp32.dll
LoadedModule[114]=C:\Windows\SYSTEM32\Kerberos.DLL
LoadedModule[115]=C:\Windows\SYSTEM32\cryptdll.dll
LoadedModule[116]=C:\Windows\SYSTEM32\msv1_0.DLL
LoadedModule[117]=C:\Windows\SYSTEM32\LOGONCLI.DLL
LoadedModule[118]=C:\Windows\system32\CLUSAPI.DLL
LoadedModule[119]=C:\Windows\system32\RESUTILS.DLL
LoadedModule[120]=C:\Windows\SYSTEM32\schannel.dll
LoadedModule[121]=C:\Windows\system32\mswsock.dll
LoadedModule[122]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[123]=C:\Windows\System32\rasadhlp.dll
LoadedModule[124]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[125]=C:\Windows\SYSTEM32\WINNSI.DLL
LoadedModule[126]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[127]=C:\Windows\SYSTEM32\ncrypt.dll
LoadedModule[128]=C:\Windows\SYSTEM32\NTASN1.dll
LoadedModule[129]=C:\Windows\system32\ncryptsslp.dll
LoadedModule[130]=C:\Windows\SYSTEM32\1033\SQLNCLIR11.RLL
LoadedModule[131]=C:\Windows\system32\ntdsapi.dll
LoadedModule[132]=C:\Windows\SYSTEM32\DSPARSE.DLL
LoadedModule[133]=C:\Windows\system32\security.dll
LoadedModule[134]=C:\Windows\assembly\NativeImages_v4.0.30319_32\WindowsBase\9949d1746deb58a4688f31cc965dc739\WindowsBase.ni.dll
LoadedModule[135]=C:\Windows\SYSTEM32\apphelp.dll
LoadedModule[136]=C:\PROGRA~2\MICROS~1\Office16\GROOVEEX.DLL
LoadedModule[137]=C:\Windows\SYSTEM32\msi.dll
LoadedModule[138]=C:\PROGRA~2\MICROS~1\Office16\1033\GrooveIntlResource.dll
LoadedModule[139]=C:\Windows\SYSTEM32\PROPSYS.dll
LoadedModule[140]=C:\Windows\SYSTEM32\ieframe.dll
LoadedModule[141]=C:\Windows\SYSTEM32\WINHTTP.dll
LoadedModule[142]=C:\Windows\SYSTEM32\thumbcache.dll
LoadedModule[143]=C:\Windows\assembly\NativeImages_v4.0.30319_32\WindowsForm0b574481#\a2f301231ed77f75af3c3fc71efd0bbd\WindowsFormsIntegration.ni.dll
LoadedModule[144]=C:\Windows\assembly\NativeImages_v4.0.30319_32\PresentationCore\8988a0a2eb77b32be2ea4650bf172278\PresentationCore.ni.dll
LoadedModule[145]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Presentatio5ae0f00f#\d464f4b95bc5519df98a068ab1c03c59\PresentationFramework.ni.dll
LoadedModule[146]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xaml\863b63c6490cc6380d97087b7c943ebd\System.Xaml.ni.dll
LoadedModule[147]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\wpfgfx_v0400.dll
LoadedModule[148]=C:\Windows\SYSTEM32\MSVCP120_CLR0400.dll
LoadedModule[149]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\PresentationNative_v0400.dll
LoadedModule[150]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Presentatio53a7a42c#\e742f9d1ddaeab61feffbbdd09201151\PresentationFramework.AeroLite.ni.dll
LoadedModule[151]=C:\Windows\SYSTEM32\d3d9.dll
LoadedModule[152]=C:\Windows\SYSTEM32\d3d10warp.dll
LoadedModule[153]=C:\Windows\System32\msxml3.dll
LoadedModule[154]=C:\Windows\SYSTEM32\powrprof.dll
LoadedModule[155]=C:\Windows\system32\msctfui.dll
LoadedModule[156]=C:\Windows\assembly\NativeImages_v4.0.30319_32\UIAutomationTypes\0999fb6ae64d4de0e22874da925d0ae5\UIAutomationTypes.ni.dll
LoadedModule[157]=C:\Windows\SYSTEM32\UIAutomationCore.dll
LoadedModule[158]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Presentatio4b37ff64#\eb329323b4c985f965b711fe9fd28c8c\PresentationFramework-SystemXmlLinq.ni.dll
LoadedModule[159]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Presentatio49d6fefe#\1215f89c2e2d9ccaeac0a9718fab4542\PresentationFramework-SystemXml.ni.dll
LoadedModule[160]=C:\Windows\assembly\NativeImages_v4.0.30319_32\UIAutomationProvider\b5ff622892a64190a9c1514918b44b22\UIAutomationProvider.ni.dll
LoadedModule[161]=C:\Windows\SYSTEM32\OLEACC.dll
LoadedModule[162]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Accessibility\501fd57635ccb551bc01869557d77d6f\Accessibility.ni.dll
LoadedModule[163]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Web\2fac4ce5bb08f84394de2eea20547278\System.Web.ni.dll
LoadedModule[164]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\webengine4.dll
LoadedModule[165]=C:\Windows\SYSTEM32\PSAPI.DLL
LoadedModule[166]=C:\Windows\system32\prnfldr.dll
LoadedModule[167]=C:\Windows\SYSTEM32\actxprxy.dll
LoadedModule[168]=C:\Windows\SYSTEM32\mscms.dll
LoadedModule[169]=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule[170]=C:\Windows\system32\ntshrui.dll
LoadedModule[171]=C:\Windows\SYSTEM32\cscapi.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Microsoft Dynamics GP
AppPath=C:\Program Files (x86)\Microsoft Dynamics\GP2016\Dynamics.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=DEF21F9DE8E4D8F45BDBC25CEC72C2B3

*This post is locked for comments

I have the same question (0)
  • TimDotNet Profile Picture
    TimDotNet 95 on at

    If you are an end user, then I think you need to bring your partner into this, if this happens on a regular basis.

    The above message is not enough to diagnose the issue, there may be other events in the application event log or other event logs on the machine in question.

    It may be necessary to turn on additional error logging to track the issue down, a more involved process than a forum answer can help with.

    regards,

    Tim Wappat

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