web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Microsoft Dynamics 365...
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested Answer

Microsoft Dynamics 365 CE delayed campaign activity email

(0) ShareShare
ReportReport
Posted on by McDauly 219

Hello,

this case is in d365 CE cloud

is it possible to send delayed e-mails from a campaign there?

1. I created a campaign

2. added a marketing list

3. created campaign activity

4. set channel to email

5. clicked distribute campaign activity- >wizard opened

pastedimage1613052071977v2.png

I set due to 30 minutes in the future and clicked distribute

pastedimage1613052145133v3.png

assigned the activities to me.

But the emails were sent instantly after I clicked distribute...

Is it even possible to send delayed emails in the standard d365 CE or do I need Marketing?

I have the same question (0)
  • Suggested answer
    LuHao Profile Picture
    LuHao 40,892 on at

    Hi McDauly,

    We can use email engagement to set the delivery time for your message, and the email will be sent at the scheduled time.

    pastedimage1613112744436v1.png

    This is the document that introduces email engagement: https://docs.microsoft.com/en-us/dynamics365/ai/sales/email-engagement

    We will enable email engagement in Sales Hub.

    1. Sign in to Dynamics 365 Sales, and go to the Sales Hub app.

    2. Go to Change area in the lower-left corner of the page, and select Sales Insights settings.

      pastedimage1613112892344v5.png

    3. In the Email engagement (standard) section, select Grant Permissions.

      pastedimage1613112899448v6.png

      A confirmation message is displayed in a tab. Close the tab and proceed to set up email engagement.

    4. In the Email engagement section, select Set up and then turn on the toggle.
      pastedimage1613112909008v7.png

  • McDauly Profile Picture
    McDauly 219 on at

    Hello Lu Hao,

    thanks for the help. This is a good information but it doesnt fits my case because

    1. I need to send it delayed to a selection of contacts

    2. With a templates

    And when I click distribute campaign activity it doesnt shows the engagement option send later. It only  works when I try to send a new "single" email and change the formular to the new engagement Email formular.

    Does this mean it doesnt work with campaign activities or do I something wrong?

    Is there any way to distribute emails with themplates which hold variables to a selected group of contacts delayed?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Microsoft Dynamics 365 | Integration, Dataverse, and general topics

#1
11manish Profile Picture

11manish 166

#2
ManoVerse Profile Picture

ManoVerse 54 Super User 2026 Season 1

#3
Niki Patel Profile Picture

Niki Patel 40

Last 30 days Overall leaderboard

Featured topics

Welcome to the Microsoft Dynamics 365 forum!
Identifying an Org as CDS or Dynamics
Get batch job history log from D365 FO to Power Automate
Gross and Net Weight of Shipments feeding back into Sales Order (from External Source)

Product updates

Dynamics 365 release plans