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Microsoft Dynamics CRM (Archived)

CRM 2013 Server-Side Synchronization Setup & Troubleshooting

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Posted on by 160
Looking for resources addressing CRM 2013 Server-Side Synchronization setup & troubleshooting issues. I've looked (possibly overlooked?) in the Implementation Guides but only found brief mentions.

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  • Verified answer
    Logan Profile Picture
    on at

    Hello Dave,

    You can take a loot at this article :-

    www.microsoft.com/.../set-up-email-through-server-side-synchronization.aspx

    Regards,

    Nadeem Ansari

  • yto Profile Picture
    5 on at

    I'm testing an on premise demo of CRM 2013 and on premise demo of Exchange 2010 and have also reviewed the Implementation Guide, all the other included docs, Nadeem's posted article above, and anything else I could find online about Server Side Sync.

    I've had failure, no success, testing and establishing incoming, outgoing or appointments, contacts, tasks thru server side sync and any other method.

    The Windows 2012R2 with CRM 2013 server has the self signed certificates installed from the Exchange 2010 server.

    In the CRM 2012 webgui Settings> Email Configuration an active email server profile was created with the name of the domain, exchange server type, a domain admin as the owner, the correct server location set to https://exchangeserver-fqdn/EWS/Exchange.asmx, Use Impersonation set to No, Use same settings for Outgoing set to Yes, and authenticate using Windows Integrated Authentication. If I set authenticate using credentials specified by a user of queue I get an exclamation yellow warning:

    You can't set the user name and password in this email server profile and its associated mailboxes because the Microsoft Dynamics CRM server requires using a secure mode (SSL) to specify credentials. Use another mode of authentication, or contact the Microsoft Dynamics CRM server admin to allow setting credentials on a nonsecure channel.

    I've created a dword registry key value of 1 in HKLM\Software\Microsoft\MSCRM\DisableSecureDecryptionKey and after running IISRESET on the CRM server it is not possible to select yes to allow to use credentials for email processing.

    When adding forward or existing mailboxes the credentials field is nulled out in grey with the 'No' radio button preselected to allow to use credentials for email processing.

    After selecting a mailbox and clicking 'Test & Enable Mailboxes' several error alerts are received as follows:

    A general mailbox access error occurred while sending the email message "Test Message". The mailbox John Doe has been disabled for sending email and the owner of the associated email server profile exchangeserver has been notified.

    Email Server Error Code: ErrorInvalidOperation

    The mailbox John Doe has been disabled for synchronizing appointments, contacts, and tasks due to an impersonation error in accessing the mailbox. The owner of the associated email server profile exchangeserver has been notified.

    A general mailbox access error occurred while receiving email. The mailbox John Doe has been disabled for receiving email and the owner of the associated email server profile exchangeserver has been notified.

    Email Server Error Code: ErrorIConnectionFailed

    Can anyone help? Has anyone gotten server side synchronization successfully functioning with exchange all on premise?

  • Verified answer
    Nuno Costa Profile Picture
    1,300 on at

    Hi,

    Have a look here, step-by-step article:

    quantusdynamics.blogspot.com/.../dynamics-crm-2013-configuring-exchange.html

    hope this helps

  • dave946 Profile Picture
    160 on at

    yto,

    Do you still need help with this issue?

    If so, please create a New Post for this issue and I'll submit a reply that may be helpful.

  • Lei Profile Picture
    185 on at

    Hi Dave

    I have the same issue. Could you post any solutions with this?

    Many thanks

  • Tin Profile Picture
    1,562 on at

    Hi Lei ,

    have got solution?

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