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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Portal - Enable Case D...
Microsoft Dynamics CRM (Archived)

Portal - Enable Case Deflection

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Posted on by Luca Genovese

Hi all, 

I would like to know how to enable case deflection on the self-service portal for customers.

Is it enough to create the HelpDesk/CaseDeflection/Enabled site setting and set it to true?

I did it but seems nothing changed on the create case procedure on the portal.

Any suggestion?

CRM Version: Dynamics 365

Portal Version: 8.2

Thanks in advance.

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  • Community Member Profile Picture
    Community Member on at

    Hello,

    Did you find how to enable the deflection case ? 

    Thank you

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