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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Email Notification Wor...
Microsoft Dynamics CRM (Archived)

Email Notification Workflow

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Posted on by Pawel P 70

Hello

I created Email Notification Workflow from this guide (https://itsolutions.bdo.ca/insights/how-to-create-an-email-notification-workflow-in-microsoft-dynamics-crm-2015/).

Everything working fine except one thing with link to sales opportunity. When email recipient trying to open link, he is redirected to sales opportunity and its ok. But when recipient will forward this email from CRM to some one else, this person (with all permissions to open this sales opportunity) trying to open link, getting error.0247.error.JPG

Any one could explain me how this generating links working? And what is wrong?

Regards

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I have the same question (0)
  • Verified answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    try to compare the url before and after forward.

  • Pawel P Profile Picture
    Pawel P 70 on at

    Yes, these urls arent same.

    The good one have: &pagetype=entityrecord#143828870

    The bad forwarded one have only: &pagetype=entityrecord%20

    But why in forwarded email there is a wrong link? I really dont get it :)

  • Verified answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    what if you copy the url that is sent in first time and share to that user, can he/she open it without error?

  • Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    i tried in my environment, i forwarded the email, but the url is not changing, i think you should try it yourself.

    1440.19.png

  • Pawel P Profile Picture
    Pawel P 70 on at

    I found the way :)

    CRM working fine, but Outlook make a problem (www.msoutlook.info/.../56) 2 MS systems... :)

    I think there is no any way to change hyperlink coding in CRM?

  • Verified answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    yes, you do not have any way to change it via oob method, unless you want to create custom workflow to generate the link yourself.

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