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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dotmailer/CRM Integration
Microsoft Dynamics CRM (Archived)

Dotmailer/CRM Integration

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Posted on by Community Member

Hi,

We are using DotMailer to send marketing content to our users. On the DotMailer website, the integration should work both ways but we are seeing limited return from DotMailer into CRM. When a user selects 'unsubscribe' from DotMailer, this does not update the 'Do Not Allow Bulk Emails' field as explained on the DotMailer website.

We have checked the email account settings and the option to update this field is ticked. Has anybody else experienced this issue?

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  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    I think you should contact DotMailer directly since they are the one who built the integration between his product and CRM.

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