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ReportHi everyone,
We would like to ask whether anyone has encountered a similar issue related to Sales Credit Memo and Lot Tracking in Microsoft Dynamics 365 Business Central.
Scenario:
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A Sales Order was created and fully processed with Ship + Post Sales Invoice successfully.
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After that, a Sales Return Order was created and posted as Sales Return Receipt.
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Then, a Sales Credit Memo was created using the Get Return Receipt function.
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The return process and Credit Memo posting were completed successfully.
However, after checking the original Sales Order, we found that:
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Outstanding Quantity and Qty. to Ship were reverted back to the Sales Order.
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The Sales Order status changed from Completely Shipped = Yes to Completely Shipped = No.
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The system now indicates that the items need to be shipped again.
From our understanding, after the customer returns the items and the Sales Credit Memo has been posted, the original Sales Order should still remain as Completely Shipped = Yes and should not reopen the shipment quantities.
Additional Information:
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This issue was not occurring previously and has only recently started happening.
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Additional testing was performed by removing all Extensions from the environment.
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The issue still occurs in standard behavior when the Item has Lot No. Tracking enabled.
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If the Item does not use Lot Tracking, the issue does not occur.
Has anyone experienced a similar case before?
Any recommendations, known issues, or possible solutions would be greatly appreciated.
Thank you.
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