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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Server-Side Synchroniz...
Microsoft Dynamics CRM (Archived)

Server-Side Synchronization Sync Time Interval

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Posted on by Community Member

How long it takes for CRM to sync data with exchange?

and how we can change the time ?

according to this link:

https://www.microsoft.com/en-us/dynamics/crm-customer-center/synchronizing-data-with-outlook-or-exchange-faq.aspx

it's 15 minutes but a lot of times when i send an email, i receive in 2 minutes but when i create a task it takes 15 minutes!


I want to know that how i can change the time (lets say every 5 minutes) or do it manually?

anybody has an idea?

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  • Suggested answer
    Rajkumar Rajaraman Profile Picture
    Rajkumar Rajaraman on at
    RE: Server-Side Synchronization Sync Time Interval

    Hi Hamed,

    On the Email Server Profile record, in the Advanced Tab there is a setting labelled Minimum Polling Interval in Minutes.

    Refer the following thread:

    www.crmug.com/.../viewthread;MID=3564#bm2

    Also refer the following link:

    technet.microsoft.com/.../dn832133.aspx

    Hope this helps.

    Regards,

    R.Rajkumar

    "Please mark my answer as verified if you found it helpful"

  • mscrmba Profile Picture
    mscrmba on at
    RE: Server-Side Synchronization Sync Time Interval

    When synchronization by using server-side synchronization occurs, the process is dynamic and unique to each user’s mailbox. Normally, synchronization occurs every 15 minutes. However, the synchronization frequency is determined based on the activity and load of the user’s mailbox. So, if a user’s mailbox is idle for a long period of time, the synchronization frequency will automatically increase, and may increase by hours. Notice that the synchronization frequency will also change based on the load and network connectivity of the user’s environment.

    technet.microsoft.com/.../dn832121.aspx

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