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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Recipient's email ...
Microsoft Dynamics CRM (Archived)

Recipient's email provider rejected response by creation cases

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Posted on by Community Member

Hi everyone,

When i send automatically email to response clients that require cases, then show me this error

6403.error.gif

Can you tell me how i can resolve that?

 

I'm using CRM online trial 2015, Outlook client and Office 365 E3 trial.

 

Thanks

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  • Suggested answer
    Wayne Walton Profile Picture
    Wayne Walton 13,730 on at

    You might want to hide the specific email address for that person.

    you need to work with their email provider and see why you're getting flagged as spam. They might need to add your mail servers as legit servers, or at least your domain.

  • Verified answer
    Manoj Batchu Profile Picture
    Manoj Batchu 1,691 on at

    Hello,

    You can go through the below link. The domain is added into White list to fix the issue.

    community.office365.com/.../348354

    community.office365.com/.../357600

  • Community Member Profile Picture
    Community Member on at

    Hi Manoj,

    Where can i go to your details section on the right side of the community site?

    I'm trying to sign in but show me an error message.

    Thanks for your support.

  • Manoj Batchu Profile Picture
    Manoj Batchu 1,691 on at

    Hello Franco,

    I am able to login to the site with my Hotmail account. What is the error message you get when you click on Sign In.

  • Community Member Profile Picture
    Community Member on at

    Manoj,

    Recently, i could login into the page but i don´t know what to place in field "Recipients".

    Who must to receive the private message?

    Regards.

  • Manoj Batchu Profile Picture
    Manoj Batchu 1,691 on at

    Hello Franco,

    Click on 'Post a question' and paste the content of the NDR receipt you received.

  • Community Member Profile Picture
    Community Member on at

    Hello Manoj,

    I send the issue and the office 365 support reply me.

    Thanks a lot for your help.

    Regards.

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