Microsoft Dynamics CRM (Archived)

Queue Item Security Role

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Posted on by Community Member

Hi friends,

I need a role who can view all queue and add items to them but he/she can view Items that is owner of them.

in that picture user is not the owner of item but she can view the title of entity in the queue.

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keeleyjauns 5 on at

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RE: Queue Item Security Role

Queue Item Security Roles only apply to queues and the records they contain, not to the users who own the queues. I have to order resume writing services so that I complete my work on time. However, they do apply to public groups that own queues. The Organization-Wide Default for Queues is set to Private; you must update this setting if you want to share records in queues with other users.
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RE: Queue Item Security Role

Let me explain my problem.

I am the administrator and I can change all security role. for example, user A has access to view her appointment that owns her. but notice that when she views another queue, she can view all appointments but when clicks on them CRM alerts security error. I think it's better that she doesn't see appointments in the queue even.
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Community Member on at

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RE: Queue Item Security Role

Hi roya_khalili,

if you havent admin access to queue item you cannot modify this behaviour.

The only thing you can do to limit the list to your own queue is to create a view through advanced find with the following filter:

Queue where Owner is equal to current user

Then save it and use it as your default view.

This way you can have only your item shown in queue list.

Hope it helps!

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Francesco Picchi

Microsoft Dynamics CRM Consultant, Bologna+Milano, ITALY

Independent Contractor

http://www.francescopicchi.com
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RE: Queue Item Security Role

thanks for your answer,but in this situation I can't add queue items in different queues because I don't have access.
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Community Member on at

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RE: Queue Item Security Role

Hi roya_khalili ,

to view only queue assigned to you, you need to set Your Role > Core Records > Queue like the following image.

Please let me know if you solve.

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Francesco Picchi

Microsoft Dynamics CRM Consultant, Bologna+Milano, ITALY

Independent Contractor

http://www.francescopicchi.com
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RE: Queue Item Security Role

what is security role option for queue item. I want to view queue item which is mine. but in picture below I view all queue item how ever i don't have access for read them.
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VermaNitin 455 on at

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RE: Queue Item Security Role

Hi, Could you please elaborate your question and also upload the images again?

If the user is able to see/read all queue items then you need to control this in the security role access level.

Hope it helps!

Many thanks,

Nitin Verma
Syed Ibrahim 6,257 on at

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RE: Queue Item Security Role

Image is not visible. Pls upload using attach image