Dear All,
We need to integrate Dynamics 365 Online with Avaya CTI for inbound and outbound calls. Can anyone provide step by step process for the same. Any pre-requisites for Avaya integration with Dynamics 365 Online?
HI Partner,
You can refer these link for the integration between Ayava CTI and Dynamics CRM
https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/109749/integrate-ms-crm-with-avaya-system-for-standard-cti-capabilities
Take a look at this from avaya
downloads.avaya.com/.../101056114
Is it only about enabling the Avaya telephony controls inside Microsoft Dynamics? If yes, any CTI connector offering ready connectivity with Avaya and MS Dynamics will work for you. However, if you have specific business requirements, go for advanced computer telephony integration. The prerequisites to get started with the deployment process, would also depend on your unique integration requirements. You may start your search with NovelVox’s Smart CTI Connectors. They have CTI connectors for leading CRM and CSM applications. Know more here: https://www.novelvox.com/integrations/ms-dynamics-avaya-cti-connector/
Hope this helps!
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