web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Unable to Access Dynam...
Microsoft Dynamics CRM (Archived)

Unable to Access Dynamcis CRM URL from server after installing SSL Ceritficate

(1) ShareShare
ReportReport
Posted on by Yusi 100

Hello All, We are in a process of upgrading from CRM2011 --> CRM2016. Up until last Friday everything was fine in CRM2016. Then we installed SSL Certificate and we ran into following problems:

(i) We can access the CRM URL outside the server but cannot access CRM URL from server directly. The credentials window keeps popping up and rejects our credentials.
(ii) CRM Organization endpoints are broken. Cant access them locally from the server or our local machines.
(iii) The plugin registration tool cannot connect to CRM organization either (locally or remotely)

We know for sure the problem is related to SSL Certificate because staging environment was working perfectly fine and then installing SSL certificate their caused the same problem this morning. Certificates are good until July 2020. If anyone has any experience regarding this issue, please share. We are using ADFS

Happy to provide more information

*This post is locked for comments

I have the same question (0)
  • Ummacrm Profile Picture
    Ummacrm 270 on at

    You'll want to just do a basic check to start off.  Ensure the account running App Pool has read access to the key.  Ensure the appropriate certificate is bound to IIS.  These are common low-hanging fruit.  Also, ensure the correct thumbprint shows via PowerShell, update the thumprint if necessary.  Also check the event log for errors.  Then onto ADFS, ensure certificate is installed in the correct store, and ensure you can update the federation metadata.  If you cannot, then you have some leads to follow, if you can, then  you have other leads to follow.

    This is the kind of issue that really requires someone to be sitting in front of the box, as there are many things to check with each lead opening up unique remedation paths.

  • Suggested answer
    PranavShroti Profile Picture
    PranavShroti 4,510 on at

    Hi Found this good article on learning on updating SSL certificates.

    community.dynamics.com/.../70374

    Regards,

    Pranav

    If found useful, please mark the answer as verified

  • Yusi Profile Picture
    Yusi 100 on at

    We have tried all of the above numerous times. Hoping for more good answers here. 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
ScottDurow Profile Picture

ScottDurow 2

#2
GJones Profile Picture

GJones 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans