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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / BC14 CU23 Session Timeout
Small and medium business | Business Central, N...
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BC14 CU23 Session Timeout

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Posted on by Dipak Patel 70

I have upgraded client Platform from BC14 Cu16 TO BC14 CU23. Application version is still CU11. Client is using multiple add-ons and they might have be based on different CUs. But, all add-on functions correctly.

If User session is idle for 20-30 minutes then it gets timeout. We have configured it for 8:00:00 Hours. Still it is timeout before it. 

Any suggestion is appreciated.

Web Client Time out:

pastedimage1625585265331v1.png

Business Central Administration -> Configuration

pastedimage1625585273786v2.png

I have the same question (0)
  • Suggested answer
    Bilal Haider Profile Picture
    Bilal Haider 412 on at

    Hi, May be you have already done it but just a sanity check. Have you restarted service after these changes.

  • Suggested answer
    Bilal Haider Profile Picture
    Bilal Haider 412 on at

    Check have you done these changes on the correct service running Business Central.

    If the system is used by multiple users and large in number then Max number of orphaned connections is also important.

  • Dipak Patel Profile Picture
    Dipak Patel 70 on at

    Yes, I have restarted server and IIS after configuration change.

    Also, Max number of orphaned connections is MaxValue. So, it should not be the problem.

  • Saurabh Shah Profile Picture
    Saurabh Shah 4,560 on at

    Hello Dipak,

    Are the end users using windows client or web client?

    Regards,

    Saurabh

  • Dipak Patel Profile Picture
    Dipak Patel 70 on at

    Hello Saurabh,

    Client is using Web Client only. Client does not face any issue with RTC Client.

  • Suggested answer
    Bilal Haider Profile Picture
    Bilal Haider 412 on at

    Saurabh has raised correct point. If client is only facing the issue in web client then obviously it is related to browser settings. Every browser has different timeout settings and you can increase timeout.

  • Dipak Patel Profile Picture
    Dipak Patel 70 on at

    Hello Bilal,

    Session time out is not decided by Browser setting. It is NAVSETTING.JSON configuration decided session time out along with Business Central server timeout setup.

    I have already setup everything more than 8 Hours. Session should not have time out in 20-30 minutes.

  • Bilal Haider Profile Picture
    Bilal Haider 412 on at

    Okay, I am not sure about BC but there is timeout settings in browsers.

  • Dipak Patel Profile Picture
    Dipak Patel 70 on at

    Here, it is not scenario of Browser setting as it is default 2 Hours and user's session is timeout in 20-30 minutes.

  • Suggested answer
    Saurabh Shah Profile Picture
    Saurabh Shah 4,560 on at

    Hello Dipak,

    The session timeout for the Web Client is controlled by settings in the Service Tier and in the Web Client configuration.

    In the service tier, check ClientServicesIdleClientTimeout parameter (MaxValue = no timeout)

    In the web client, configuration (navsetings.json file) check the parameter SessionTimeout,

    You can make this change manually in Json file and restart the IIS. 

    or you can use the the command.

    for example:

    Set-NAVWebServerInstanceConfiguration -WebServerInstance BC140 -KeyName SessionTimeout -KeyValue "00:20:00".

    Please remember that the above settings are used in conjunction with each other. A session will be closed based on the setting that has the shortest time period.

    Let me know if you have any questions. 

    Regards,

    Saurabh

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