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User unable to access Chart of Accounts

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Posted on by LConverse

Chart of Accounts is accessible via a group permission in our organization, however, twice in the past month we've had users set up correctly who cannot access the COA. What would prevent them from accessing the page? We have multiple users in this group that are not having the same issue. Everything we did to troubleshoot the prior person is not working for this individual. We are using D365 BC.

Thank you

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Omar K 201 on at

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Hi,

What is the license assigned to their users in Office 365?

Business Central or Team Member ?

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Inge M. Bruvik 1,111 Moderator on at

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What error message do they get when they try to access the char of accounts?

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YUN ZHU 95,729 Super User 2025 Season 2 on at

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Hi, Is it possible that Security Filters is used?

https://yzhums.com/10133/

Also, what is the error message?

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LConverse 15 on at

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She is a Business Central Essential

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LConverse 15 on at

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You do not have the following permissions on TableData Application User Settings: Insert.

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LConverse 15 on at

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I don't believe so, there are users that have the same profiles and groups that are not encountering the issue.

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YUN ZHU 95,729 Super User 2025 Season 2 on at

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Hi, I think you could give her Super permission first to see if she has access, which would rule out a license issue.
If there is no problem with Super permissions, it is still a problem of permissions.

Hope this helps.

Thanks.

ZHU

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LConverse 15 on at

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I did give her Full Access while on the phone with her and she gained the access she needed. However, that would not be the ideal scenario for us so I removed the full access and low and behold, the access stuck. I did some other research on the issue and I think what happend is that we created our own permission sets versus using Microsoft's and it broke with one of the releases. I found the permission sets to be in conflict.

Thanks everyone for your help.

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