Retail: Problem with method of payment Cash

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Posted on by SAMR Marianna

Hi!

Using the standard D365 POS I receive the following error when I click on "Pay cash quick"

"Cash is not an accepted form of payment. Use a different payment method and then try again."

In my store I already set up the method of payment Cash, in Pos operation name I selected Pay cash quick.

Any idea of the missing setup?

Thank you in advance.

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MonikaKuczynska 65 on at

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RE: Retail: Problem with method of payment Cash

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MonikaKuczynska 65 on at

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RE: Retail: Problem with method of payment Cash

The reason of error was the missing 'Operation name' in Retail and Commerce --> Channels --> Stores

Tab: General, Field: POS

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MonikaKuczynska 65 on at

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RE: Retail: Problem with method of payment Cash

Yes: store, channel, organisation.

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Community Member on at

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RE: Retail: Problem with method of payment Cash

Have setup Payment method in the Store setup?

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MonikaKuczynska 65 on at

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RE: Retail: Problem with method of payment Cash

Hey, I have the same problem, but the steps mentioned above didn't solve it.

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André Arnaud de Cal... 298,911 Super User 2025 Season 2 on at

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RE: Retail: Problem with method of payment Cash

Thanks for the feedback. I have marked your answer to get the status 'Answered' on this question.

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SAMR Marianna 15 on at

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RE: Retail: Problem with method of payment Cash

Yes it is.

Kind Regards

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André Arnaud de Cal... 298,911 Super User 2025 Season 2 on at

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RE: Retail: Problem with method of payment Cash

Hi Marianna,

So your issue is solved now by reactivation and clearing caches?

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SAMR Marianna 15 on at

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RE: Retail: Problem with method of payment Cash

Thank you for your reply. I launched "Run now" on the job 99999 (all jobs). After that, I had no result. I noticed that in my case, in addition, it was necessary to Deactivate the POS and then activate it again after clearing the cache browser. It was a problem of synchronization.

kind regards.

Marianna

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Ramune on at

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RE: Retail: Problem with method of payment Cash

Hi Marianna,

"Pay cash quick" only works for "Cash" Payment type.

Some screenshots from standard D365:

If you open Screen layout assigned on a store, go to Button grids and select Button grid ID for Payment methods, open Designer:

Then you select Button for Pay cash quick and check properties. Action should be = Pay cash quick, Payment type= Cash:

After that please run 9999 job to be sure all changes are distributed to POS.

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