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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Retail: Problem with m...
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Retail: Problem with method of payment Cash

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Posted on by SAMR Marianna 15

Hi!

Using the standard D365 POS I receive the following error when I click on "Pay cash quick"

"Cash is not an accepted form of payment. Use a different payment method and then try again."

In my store I already set up the method of payment Cash, in Pos operation name I selected Pay cash quick.

Any idea of the missing setup?

Thank you in advance.

I have the same question (0)
  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 303,571 Super User 2026 Season 1 on at

    Moved the question to the Dynamics 365 Commerce forum.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 303,571 Super User 2026 Season 1 on at

    Hi SAMR Marianna,

    When you select some payment options or other settings there are some periodic jobs which needs to be run to get all details correctly in the POS. Currently, I don't have an environment running to check the exact name and menu path.

  • Suggested answer
    Ramune Profile Picture
    Ramune Microsoft Employee on at

    Hi Marianna,

    "Pay cash quick" only works for "Cash" Payment type.

    Some screenshots from standard D365:

    If you open Screen layout assigned on a store, go to Button grids and select Button grid ID for Payment methods, open Designer:

    pastedimage1582799970678v1.png

    Then you select Button for Pay cash quick and check properties. Action should be = Pay cash quick, Payment type= Cash:

    pastedimage1582799981642v2.png

    After that please run 9999 job to be sure all changes are distributed to POS.

  • SAMR Marianna Profile Picture
    SAMR Marianna 15 on at

    Thank you for your reply. I launched "Run now" on the job 99999 (all jobs). After that, I had no result. I noticed that in my case, in addition, it was necessary to Deactivate the POS and then activate it again after clearing the cache browser. It was a problem of synchronization.

    kind regards.

    Marianna

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 303,571 Super User 2026 Season 1 on at

    Hi Marianna,

    So your issue is solved now by reactivation and clearing caches?

  • SAMR Marianna Profile Picture
    SAMR Marianna 15 on at

    Yes it is.

    Kind Regards

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 303,571 Super User 2026 Season 1 on at

    Thanks for the feedback. I have marked your answer to get the status 'Answered' on this question.

  • MonikaKuczynska Profile Picture
    MonikaKuczynska 65 on at

    Hey, I have the same problem, but the  steps mentioned above didn't solve it.

  • Community Member Profile Picture
    Community Member on at

    Have setup Payment method in the Store setup?

  • MonikaKuczynska Profile Picture
    MonikaKuczynska 65 on at

    Yes: store, channel, organisation.

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