Supply chain | Supply Chain Management, Commerce

Retail: Problem with method of payment Cash

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Posted on by SAMR Marianna

Hi!

Using the standard D365 POS I receive the following error when I click on "Pay cash quick"

"Cash is not an accepted form of payment. Use a different payment method and then try again."

In my store I already set up the method of payment Cash, in Pos operation name I selected Pay cash quick.

Any idea of the missing setup?

Thank you in advance.

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André Arnaud de Cal... 301,020 Super User 2025 Season 2 on at

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Moved the question to the Dynamics 365 Commerce forum.

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André Arnaud de Cal... 301,020 Super User 2025 Season 2 on at

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Hi SAMR Marianna,

When you select some payment options or other settings there are some periodic jobs which needs to be run to get all details correctly in the POS. Currently, I don't have an environment running to check the exact name and menu path.

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Ramune on at

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Hi Marianna,

"Pay cash quick" only works for "Cash" Payment type.

Some screenshots from standard D365:

If you open Screen layout assigned on a store, go to Button grids and select Button grid ID for Payment methods, open Designer:

Then you select Button for Pay cash quick and check properties. Action should be = Pay cash quick, Payment type= Cash:

After that please run 9999 job to be sure all changes are distributed to POS.

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SAMR Marianna 15 on at

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Thank you for your reply. I launched "Run now" on the job 99999 (all jobs). After that, I had no result. I noticed that in my case, in addition, it was necessary to Deactivate the POS and then activate it again after clearing the cache browser. It was a problem of synchronization.

kind regards.

Marianna

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André Arnaud de Cal... 301,020 Super User 2025 Season 2 on at

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Hi Marianna,

So your issue is solved now by reactivation and clearing caches?

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SAMR Marianna 15 on at

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Yes it is.

Kind Regards

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André Arnaud de Cal... 301,020 Super User 2025 Season 2 on at

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Thanks for the feedback. I have marked your answer to get the status 'Answered' on this question.

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MonikaKuczynska 65 on at

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Hey, I have the same problem, but the steps mentioned above didn't solve it.

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Community Member on at

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Have setup Payment method in the Store setup?

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MonikaKuczynska 65 on at

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Yes: store, channel, organisation.

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