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Microsoft Dynamics CRM (Archived)

Nightmare logging users in

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Posted on by 60

So, we provisioned a new instance over the weekend -- the account itself was entirely new. This was done with a global admin on the onmicrosoft.com domain. We have since added our corporate domains, users, licenses, and roles. Nobody outside of the single onmicrosoft.com user can access the CRM cloud service (we are cloud only). We either get 404s or a log-in loop -- it's not the IE issue, because I only use Macs. We've repro'd this same issue from several machines browsers, etc. What are the possible solutions others than having support nuke the instance -- after wasting hours of my time on the phone doing a troubleshooting script? It's worth knowing that there was some sort of unknown error while provisioning Dynamics. Thanks all.

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  • Community Member Profile Picture
    on at

    Make sure you are using the correct web address to access the instance. If employees are using the link on the "New or modified user account information" as that link only goes to your O365 Admin page. We had that issue before I realized to make sure to have everyone going back to the https://"org-name-here".crm.dynamics.com log in.

  • dcworthi Profile Picture
    60 on at

    Thanks. We are using the correct address.

  • Community Member Profile Picture
    on at

    dcworthi,

    I am curious if the issue was resolved - appreciate if you could share with the community.

    Harihar

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