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Hi all,
We have collection management in sales module. The issue is, there are customer that have balance in aging report. i can see the balance in aging report, but in collection management window i cant see that balance. Please see the screen shot attached. What can be the possible solution. Its bit urgent, im not able find any solution.
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Arun,
have you tried to run routines or not please confirm. Also you may try to run Checklink against Receivables Open transactions and check Collection window.
Arun, do you have any feedback on this?
GP showing values in Aging and collections showing as zero which is strange. Is this happening for all customer? What is the GP Version? I suggest you to run sql profiler or profiler or script log to analyze the cause.
Hi Arunprasath,
It's showing zero in Customer Payment Summary Inquiry window and other collection window
Arun, This look odd. Are you able to see any information for the same customer in Customer Payment Summary Inquiry window or other collection screens?
Hi,
Have you run aging routines.
Microsoft Dynamics GP menu >> Tools >> Routines >> Sales >> Aging
Use the Receivables Aging Process window to age customer accounts, which are used to calculate the number of days old or past due customer accounts are, and adds amounts to the correct periods. You should enter and post transactions and payments before aging to ensure up-to-date calculations. Aging balance forward customers does not move all transaction amounts to the noncurrent aging period; this occurs when documents are consolidated through paid transaction removal. Unapplied credit amounts will be aged if you marked Age Unapplied Credit Amounts in the Receivables Management Setup window.
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