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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Workflow Timeout
Microsoft Dynamics CRM (Archived)

Workflow Timeout

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Posted on by tinitiny 65

Hi There

I have a workflow with a step to Timeout for 1 day (wait condition-> workflow -> timeout -> equals-> 1 day duration). The workflow is acknowledging that it should wait for a day , it's checks the step, and goes straight on to what I would like it to do after the timeout, except it didn't wait/timeout for a day!

I have a 6 waits/timouts in quick succession, not sure if this is causing it? For example, if X is true it should timeout for 3 days before taking the required action(s), if Y is true it should timeout for 2 days before taking the required action(s) otherwise it should timeout for 1 day and then take the particular action. 

Help! 

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  • NatrajY Profile Picture
    NatrajY 3,040 on at
    RE: Workflow Timeout

    By "6 waits/timouts in quick succession" do you mean that the workflow is triggered 6 times? If so, please check the triggering criteria on the workflow, or any plugin on the workflow entity that could cause the workflow to be triggered multiple times.

  • tinitiny Profile Picture
    tinitiny 65 on at
    RE: Workflow Timeout

    Thank you for the reply. No, it doesn't trigger 6 times; it triggers on the outcome of a case type being updated, there are 6 outcomes but it only triggers once before checking which of the outcomes was selected. Each of these outcomes has a different email follow up email to be sent or other action which needs to be taken, but with a different time wait depending on the outcome. It's not waiting!

  • Hosk Profile Picture
    Hosk on at
    RE: Workflow Timeout

    can you show us the wait condition, it may be incorrect? but explaining the logic of the wait condition it's impossible for us to say why it isn't waiting

  • Suggested answer
    tinitiny Profile Picture
    tinitiny 65 on at
    RE: Workflow Timeout

    For those who may be interested the situation appears that I have run into the maximum number of conditions that are allowed. I'm pretty sure I can resolve this by moving this logic into a child workflow. Wish me luck!

    Thank you both for your help.

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