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Microsoft Dynamics CRM (Archived)

Command bar ribbon Menu is appearing twice

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Posted on by 270

Hello,
After I create a Project/opportunity and save it, everything is okey. I try to edit an information of the same created project, but the save button on the command bar doesn't work, and it shows : 
ribbondata.PNG

After i press the save button on the right down corner, the information are saved but the command ribbon bar menu is appearing twice, or some times it disappeares.

55718.Capture.PNG
Any one could help here because it took me a lot of time without any solution?

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  • Suggested answer
    Nithya Gopinath Profile Picture
    17,078 on at
    RE: Command bar ribbon Menu is appearing twice

    Hi Don.

    Have you customised the ribbon bar?

    See: community.dynamics.com/.../118262

  • Don foufione Profile Picture
    270 on at
    RE: Command bar ribbon Menu is appearing twice

    Thanks Nithya for the reply,

    this problem it happens only on the Production environnment, in the Developpment environmment it works correctly

  • Gopalan Bhuvanesh Profile Picture
    11,401 on at
    RE: Command bar ribbon Menu is appearing twice

    Hi

    I am not sure.

    It looks like, one of your JavaScript functions mentioned in your Ribbon customization is not available (could not be found within the scope).

  • Don foufione Profile Picture
    270 on at
    RE: Command bar ribbon Menu is appearing twice

    Hi Gopalan,

    How can I view the Js functions mentioned in my ribbon buttons to look if they are missing, because i can't use the ribbon workbench on my system, as I said in the previous reply, it's a production environment.

  • Suggested answer
    Gopalan Bhuvanesh Profile Picture
    11,401 on at
    RE: Command bar ribbon Menu is appearing twice

    It happens for all the entities or for a single entity?

    If it happens for a single entity, whether it happens for

    (1) all types of forms?

    (2) all records?

    (3) record status (active, inactive)?

    (4) users with different roles?

  • Don foufione Profile Picture
    270 on at
    RE: Command bar ribbon Menu is appearing twice

    For now it happens for the opportunity entity

    the record is active, yah users with different roles

    Only for the main records

  • Don foufione Profile Picture
    270 on at
    RE: Command bar ribbon Menu is appearing twice

    For now it happens for the opportunity entity

    the record is active, yah users with different roles

    Only for the main records

    The exact scenarion is

      -open  the entity

      -edit an attribut

      -save of the entity    

      -edit an attribut

      -save of the entity

      -the command bar appears twice and error on ribbon.js as decribed on the post

  • Gopalan Bhuvanesh Profile Picture
    11,401 on at
    RE: Command bar ribbon Menu is appearing twice

    I am not sure.

    I suspect, only custom JavaScript.

    Try to figure out all the JavaScript functions used in both Opportunity Form and for Customization of Ribbon.

    Are you using any unsupported coding in JavaScript?

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