Microsoft Dynamics 365 | Integration, Dataverse...

Access Token Issue During Dual-write Sync from F&O to CRM

(7) Share

Report

Posted on by Kishore16

Hello everyone,

I have completed the Dual-write setup in the Cloud Hosted Environment, and the initial configuration was successful. I’m currently testing data synchronization from F&O to CRM.

However, I encountered an access token issue after creating a record in F&O. Please refer to the screenshot below for more details.

Has anyone faced a similar issue? Any suggestions on how to fix or regenerate the required access token from Azure?

Categories:

Power Platform integration

I have the same question (2)

All responses (9)

Answers (0)

Komi Siabi 13,109 Most Valuable Professional on at

Like (1)

Report

Could you please confirm that the globalproduct map is running on Dual write setup page.

Was this reply helpful? Yes No
Kishore16 18 on at

Like (1)

Report

Yes, it is running. The issue is not limited to the GlobalProduct entity—I'm encountering the same error when syncing any entity. It appears to be related to the live data synchronization process

Was this reply helpful? Yes No
Navneeth Nagrajan 2,438 Super User 2025 Season 2 on at

Like (1)

Report

Hi Kishore16,

A few questions:

1. Are there permissions to create the product in CRM through the dual write job from F&O?

2. Looks like the dual write job runs but the ability to create products in CRM isn't there?

Was this reply helpful? Yes No
DGA205 61 on at

Like (0)

Report

Hi, We have the same problem, and We couldn't found a solution yet.

We have checked that de application users are created, with the correct role and permission booth in dataverse and Finance and Operation.

Kishore16, could you solve the problem?

Was this reply helpful? Yes No
Sohaib Cheema 49,438 User Group Leader on at

Like (0)

Report

Hi @DGA205

Microsoft has a few Microsoft managed applications listed in the Microsoft Entra ID applications list.

Can you check if all those are listed there and you have not removed any. Also make sure the user IDs associated with those users is enabled.

Was this reply helpful? Yes No
Komi Siabi 13,109 Most Valuable Professional on at

Like (2)

Report

Can you run the Health check and let us know what you get?

Was this reply helpful? Yes No
Suggested answer

DAnny3211 11,397 on at

Like (1)

Report
Hi, Thanks for bringing this up. The access token issue you're encountering during dual-write synchronization from Finance & Operations (F&O) to CRM—particularly when writing to the `msdyn_globalproducts` entity—suggests an authentication failure between environments. Here are a few steps that may help resolve the issue: 1. **Verify application user roles**: Ensure that the application user in Dataverse has the correct security roles assigned, including any custom roles required for entity access. 2. **Check permissions in F&O**: Confirm that the user or service principal used for dual-write has sufficient permissions in F&O to trigger synchronization. 3. **Microsoft Entra ID configuration**: Make sure that the Microsoft-managed applications (like CDS and Dual-write integration apps) are correctly registered and visible in Microsoft Entra ID (formerly Azure AD). 4. **Run health checks**: Use the Dual-write health check tool to identify misconfigurations or missing mappings. This can often highlight issues with entity relationships or authentication. 5. **Entity mappings and job status**: Double-check that the dual-write job is active and that the entity mappings for `msdyn_globalproducts` are correctly configured and published. 6. **Token expiration or caching**: If the issue is intermittent, consider reviewing token lifetimes and whether cached credentials might be causing failures. Please verify if these steps help resolve the issue or narrow down the cause. Thanks and best regards, Daniele **Note: This response was prepared with support from Copilot to ensure clarity and completeness.**

Was this reply helpful? Yes No
DP-05090648-0 4 on at

Like (1)

Report

Hello,

I’m encountering the same error in my environment as well.

We’ve tried practically every option we could think of. What’s odd is that the issue only occurs from F&O towards CRM — the other direction works fine.

Both app users in F&O and CRM have full permission roles, and the health check reports everything as correct, though clearly it is not.

Could we please get some support with this issue?

We even attempted a workaround by creating a new app user with a certificate and adjusting it accordingly, but the problem persists.

Reference:

https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/dev-tools/secure-developer-vm#set-up-a-new-application-and-certificate-registration

Thank you in advance.

Was this reply helpful? Yes No
Suggested answer

Sahan Hasitha 2,674 on at

Like (1)

Report

hi

Microsoft provides several Microsoft-managed applications in the Microsoft Entra ID applications list. Please verify that all of these applications are present and that none have been removed. Additionally, ensure that the user accounts associated with these applications are enabled.

Was this reply helpful? Yes No