Dynamics 365 (Microsoft) Portal Caching Issue

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While working on Portal I am facing caching issue when the state of record is cached and does not reflect the changes done in CRM (but changes done on portal side are reflected fine).

Scenario:

* New record is submitted from Portal

* Entity List Displays the Record

* Open view record from entity list -> data is as expected.

* CRM User Logs in, few fields are edited and saved in CRM.

* Open Entity List , Displays old data

* Change entity list sorting , displays correct data

* Open Record from entity list -> Displays Old Data

I am sure there is some cache invalidation logic which is not triggering but I am not able to find any reference.

All reference available online seems to be recommending to restart the portal, or enable change tracking for entity which is already selected.

Any suggestion to resolve the issue ?

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SP211 130 on at

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RE: Dynamics 365 (Microsoft) Portal Caching Issue

Take a look at these articles -

msdn.microsoft.com/.../dn932130.aspx

crmtipoftheday.com/.../some-finesse-in-portal-cache-resets

Portals use the change tracking feature to refresh portal content.

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Alan Mervitz 295 on at

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RE: Dynamics 365 (Microsoft) Portal Caching Issue

To confirm if it's a caching issue you can navigate to /services/_about while logged in as a contact who belongs to the administrator web role, and click the 'Clear Cache' button. All server-side cached data will be removed.

Your description sounds like a bug to me, if it's reproducible then submitting a service request through your Office 365 subscription with steps to reproduce is your best course of action.

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Community Member on at

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RE: Dynamics 365 (Microsoft) Portal Caching Issue

Thanks SP211 and Alan for response.

Solved it by going to Solutions -> WebNotification Solution.

Moved case entity from "Changes Ignored" to "Send Notifications".

Restarted portal.

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Summer Garg 585 on at

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RE: Dynamics 365 (Microsoft) Portal Caching Issue

Hi Abhinav,

check this article to resolve cache problem.....

crmhub.blogspot.in/.../cache-problem-in-d365-portal-adx-studio-Portal.html

If this is helpful, mark it verified

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