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Greetings;
I have a problem, I am tried override a document in sales module and system show me this message: You cannot override this document
Its happens in the follow transaction windows: Maintenance accounts receivable transactions posted
Thanks,
Gio
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Hello Gilberto,
I see you are getting:
No es posible anular este documento.
The English equivalent of this error is:
Unable to void this document
Typically, this message indicates that the document has an apply amount associated with it.
If nothing should be applied to this invoice, you can try to resolve this through the following steps:
1. Go to Microsoft Dynamics GP|Tools|Utilties|Sales|Reconcile
2. In the Reconcile area, select Outstanding Document Amounts
3. Under Options, mark the Reconcile and Print Report options.
4. For the Range, select the Customer ID in the FROM/TO.
5. Click Process.
6. See if the issue still persists.
No, Thanks
Regards
Gio
Hi Leslie,
I have reviewed and the document has others documents applied to them, look my images,
Image 1 (Document)
Image 2 (Documents applied)
Thanked for the help, if if I have another question you I commented on this route
Many Thanks.
Gio
Hi Gio,
You can only void transactions that do not have any amounts applied to them. There are some other special limitations if you are using GST, but I don't remember them just now.
Kind regards,
Leslie
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