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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / I could not update the...
Small and medium business | Business Central, N...
Suggested Answer

I could not update the user from Microsoft D365 in the business central.

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Posted on by Inkey Solutions 2,102

Hi All,

I have changed the license of one of the users from D365 Microsoft admin center, and then I went to the Production environment of BC and choose user tab and click on the action

"Update users from D365 Microsoft" that was working as expected but the same thing when I was trying to do in the sandbox company, it didn't update the user.

pastedimage1672228621867v1.png

Can anyone suggest what could be problem here?

Thank you.

I have the same question (0)
  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 1,161 Moderator on at

    If you go to the admin center for your sandbox environment you have have an option to restart the environment.

    Maybe you can try to first restart the environment and then update users again.

    Read how to restart your environment here:

    bc365.co/.../

    There is no risk of data loss during the restart of your sandbox.

  • Suggested answer
    DAnny3211 Profile Picture
    DAnny3211 11,407 Super User 2026 Season 1 on at

    hi

    look this

    learn.microsoft.com/.../tenant-admin-center-update-management

    DAniele

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 98,416 Super User 2026 Season 1 on at

    Hi, Is there a Security Group set? It looks like this user does not have permission to access this Sandbox, so the user cannot be synced.

    https://yzhums.com/18304/

    Hope this helps.

    Thanks.

    ZHU

  • Suggested answer
    pankaj.k Profile Picture
    pankaj.k 1,018 on at

    Hi Inkey,

    Check the link: https://learn.microsoft.com/en-us/dynamics365/business-central/ui-how-users-permissions

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