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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Unified Service Desk L...
Microsoft Dynamics CRM (Archived)

Unified Service Desk Lookup data parameters

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Posted on by Community Member Microsoft Employee

We have a case record that looks up to a customer, How do I get the context of the lookup to show in the data parameter section of usd so I can pull the different fields from the contact entity to verify the customer.  Below I am using an entity search but it gives an error of "Not being able to convert the replacement parameter"

<?xml version="1.0"?>
<fetch distinct="false" mapping="logical" output-format="xml-platform" version="1.0">
<entity name="contact">
<attribute name="fullname"/>
<attribute name="emailaddress1"/>
<attribute name="mobilephone"/>
<attribute name="contactid"/>
<attribute name="lib_identificationno"/>
<attribute name="lib_dateofbirth"/>
<attribute name="address1_composite"/>
<order descending="false" attribute="fullname"/>
<filter type="and">
<condition attribute="contactid" value="{[[incident.customerid.Id]x]}" operator="eq"/>
</filter>
</entity>
</fetch>

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Unified Service Desk Lookup data parameters

    Hi Srikanth

    I have an action call copyToContext that copies an incident ID to the context, I then use the context in the fetch XML as below however I get a replacement parameter could not be replaced error. Gosh I have tried all sort of things that can be done but no lucky. Please help, below is the fetch xml in the entity search.

    <fetch distinct="false" mapping="logical" output-format="xml-platform" version="1.0">

    <entity name="incident">

    <attribute name="incidentid"/>

    <attribute name="ticketnumber"/>

    <attribute name="prioritycode"/>

    <attribute name="title"/>

    <attribute name="customerid"/>

    <attribute name="statuscode"/>

    <attribute name="createdon"/>

    <attribute name="caseorigincode"/>

    <attribute name="lib_totaludo"/>

    <attribute name="lib_totalpotentialudo"/>

    <attribute name="subjectid"/>

    <attribute name="productid"/>

    <attribute name="lib_policy"/>

    <attribute name="emailaddress"/>

    <attribute name="primarycontactid"/>

    <order descending="false" attribute="title"/>

    <filter type="and">

    <condition attribute="incidentid" value="{[[$Context.IncidentID]+]}"  operator="eq"/>

    </filter>

    </entity>

    </fetch>

    </fetch>

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Unified Service Desk Lookup data parameters

    Thanks, I managed to get this right. However I have another issue whereby the context of the case we getting from the queue does not show the data of the incident in the $Context part of the data parameters.

  • Verified answer
    ansrikanth Profile Picture
    ansrikanth 3,115 on at
    RE: Unified Service Desk Lookup data parameters

    Hi Keisha

    When will this entity search happen? On load of Case form? Also, why are you using "x" in the replacement parameter?  you should be using a "+" instead of "x". X - will try to XML Encode the ID.

    This is how the condition should be:

    <condition attribute="contactid" value="{[[incident.customerid.Id]+]}" operator="eq"/>

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