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Suggested answer

External events similar to Salesforce platform events

Posted on by 10

Hello,

I never worked with Dynamics before or know much about it. A client is requesting integration with an external database. I think the Client is using Microsoft Dynamics 365.

We implemented this with Salesforce and essentially works like this:

1. When a record (customer information, order data, delivery address, delivery date, customer address, etc) is updated in Salesforce, it will fire a Platform event

and send the updated fields as JSON to an external API. This external API can subscribe to these platform events in Salesforce and receive the

data in almost real time. Then it can update the external database.

2. When a record is added/updated in the external database, the API will get the updated data and sends it to a Salesforce platform event and Salesforce will process the data and

update the required data.

Is something similar possible in Dynamics and how should i look for it in documentation? 

Any help will be appreciated.

Thanks

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,962 Moderator on at
    RE: External events similar to Salesforce platform events

    Hi,

    Another option is to use custom api feature in CRM dynamics

    learn.microsoft.com/.../custom-api

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,321 Most Valuable Professional on at
    RE: External events similar to Salesforce platform events

    Hello,

    There are multiple ways to implement your requirement.

    First and the easiest to start with is Power Automate Flow - learn.microsoft.com/.../connection-dynamics365

    Second option that would require additional coding - Azure Functions:

    dynamicsninja.blog/.../

    dynamicsninja.blog/.../

    dynamicsninja.blog/.../

    Third options would be plugins - learn.microsoft.com/.../tutorial-write-plug-in

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