web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / D365 Portals Entity fo...
Microsoft Dynamics CRM (Archived)

D365 Portals Entity form for update is not working

(0) ShareShare
ReportReport
Posted on by Santhosh MTC 25

Hi,

Currently my portal version is 9.1.2.22

When I tried to create any Entity Form with mode as edit to update a record
I was getting an error


An unknown failure has occurred. Error ID # [f6b644d7-fb4c-455a-9758-98ceec4567e6]

I tried for custom entity also which gave me same result but case update form is working fine

Kindly share for any idea to resolve this isssue

*This post is locked for comments

I have the same question (0)
  • Verified answer
    Aric Levin - MVP Profile Picture
    Aric Levin - MVP 30,190 Moderator on at

    The error is a generic error and most likely you will need MS Support to help you troubleshoot this.

    Maybe something that you can take a look at is:

    When you try to access the entity form, do have the id of the record that you are trying to access as part of the form?

    Hope this helps

  • Suggested answer
    oliver.rodrigues Profile Picture
    oliver.rodrigues 4,052 on at

    can you add a snapshot of your entity form

  • Verified answer
    Kokulan Profile Picture
    Kokulan 18,054 on at

    Hi

    Like others mentioned, its hard to say why it fails from this generic message.

    I would check if there are any plugin errors in CRM, perhaps you could try and update the same record from within CRM and see if your update works to rule out its not caused by a plugin or a real-time workflow

    community.dynamics.com/.../display-dynamics-365-plugin-errors-on-portal

    If your portal does not have much content or customization, worst-case scenario, resetting is also an option

    docs.microsoft.com/.../reset-portal

  • Verified answer
    Charles Abi Khirs Profile Picture
    Charles Abi Khirs 3,569 on at

    Hello,

    Try the below:

    1. In the Entity Form, make sure you are selecting the correct CRM form (do a publish all customization before). Sometimes, if you change the CRM form, the portal entity form referencing that form will throw an error.

    2. Put all the required fields on the entity form and try again

  • Suggested answer
    Santhosh MTC Profile Picture
    Santhosh MTC 25 on at

    Thanks Everyone,

    Sorry for delay in response.

    Actually I had created a web page for contact details (Contact Edit form)

    I updated same web page to student details (Student Edit form)

    so, The Localized Content of web page was still at Contact Edit form

    we need to update Localized content web page also if we are updating from CRM.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans