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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / close incident through...
Microsoft Dynamics CRM (Archived)

close incident through workflow

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Posted on by sdnd2000 2,510

Hi, how can I create a customized activity and get invoked by workflow. The requirement is to close incidents, there is a field on the form that once it is filled, it could be closed, so that user doesnt have to click revolve case button to close one by one.

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    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Hello,

    Try to use "Change Status" inside workflow.

    If you use Dynamics 365 you have "ResolveIncident" action under "Perform Action"

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