Customer Feedback Solution

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Hi, We are looking at a Customer Feedback Solution build on top of Dynamics CRM, Please let me know if it is readily available.

If yes Please contact amol@copernicusworld.com or +65-86173857

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Adrian Begovich 1,027 Moderator on at

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RE: Customer Feedback Solution

Hi Amol Raut,

Voice of the Customer is designed for creating and sending surveys to your customers to receive their valuable feedback about your products or services. The customers can take your surveys on a phone, tablet, or computer.

With Voice of the Customer for Dynamics 365, you create and distribute surveys and store survey responses in Dynamics 365 along with other Dynamics 365 data. You can see your customer's feedback history as you work on a sales prospect (lead) or resolve a service case. When a customer completes a survey, leads can be created automatically based on the feedback.

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Community Member on at

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RE: Customer Feedback Solution

Product review is important for most of the customers as it allows them to make better purchase decisions.Customer Feedback Master extension enables you to send automatic email Review Requests to customers who have purchased from you.

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Michael Hammons on at

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RE: Customer Feedback Solution

Hello Amol,

Are there particular details or capabilities you are looking for? A few more details can help narrow your options.

One option is to go with Adxstudio portals. They have a starter portal that can be used for customer feedback and customer support. The portals are tightly integrated with CRM and are pretty easy to setup and configure. There is also a 30 day eval available so you can try it out first.

www.adxstudio.com/.../web-forms-surveys-polls

If you need something more marketing related, another option is ClickDimensions. This option provides surveys, web forms, lead scoring and more. This too is tightly integrated into Dynamics CRM.

www.clickdimensions.com/.../surveys.asp

Mike

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