XrmToolBox returns an error when establishing a new connection

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I tried to establish a new Connection in XrmToolBox with the following Server information.

Server Name: crm5.dynamics.com

Use SSL, use CRM Online and use Office 365.

I supplied my login account and password (which are correct as I used them to login to CRM). However, when I clicked the Get Orgs button, I received the following error:

An error occurred while retrieving organizations: An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and details. Inner Exception: Authentication Failure

Please help

Tiong

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Guido Preite 54,086 Moderator on at

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the password contains special characters like ' or " or = or ; ?

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Community Member on at

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It contains alphanumeric characters only. the site was set up by our system administrator, we are all new to crm.

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Community Member on at

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Hello,

Did you find a solution? I have the same error message. I have accessed numerous times in the past, however now can't access.

Thanks

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Community Member on at

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I think it is due to 2FA login requirement from our customization.

Do you use 2FA login as well? Please confirm.

I check the website, the xrmtoolbox does not support multi-factor authentication currently.

I switched back to the on-line trial as my SA is not comfortable to give me a non 2FA login ID.

The crmsvcutil that generates early-bound entity class also does not support 2FA login.

Tiong

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BackToTheCrm on at

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Hello Tiong,

This issue may occur for any of the following causes:

The operating system date on the client computer is not set to the correct date.

The operating system time on the client computer is not set to the correct time.

The operating system time zone on the client computer is not set to the correct time zone.

Please check this KB for more information, it's about the CRM for Outlook but the error message is the same.

If you're satisfied with my answer, please mark it as verified.

Clément

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Jlavos 345 on at

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I'm having the same issue.

I suspect its because of 2FA, but I don't have a solution for this.

Has anyone found a solution?

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Jlavos 345 on at

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Found the solution, created an app password in account.activedirectory.windowsazure.com/AppPasswords.aspx and used that password to login

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Community Member on at

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@Joaquim

This works great: created an app password in account.activedirectory.windowsazure.com/AppPasswords.aspx and used that password to login

Then I had to give permission to both IIS_IUSER and NETWORK SERVICES account full access to the portal's AppData Directory in IIS.

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Jlavos 345 on at

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greate, glad it helped.

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Boopesh dhandapani 11 on at

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Thanks works great!!

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