Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics CRM forum
Answered

An error has occurred

Posted on by Microsoft Employee

An error has occurred directly after entering user details. Doesn't matter what Browser i use. Tried this for a user having problems and now, my login doesn't work either. The error is very vague.

Categories:
  • a33ik Profile Picture
    a33ik 84,313 Super User on at
    RE: An error has occurred

    Then mark your reply as a resolution to close thread. Glad that you resolved your issue.

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: An error has occurred

    This is now resolved.

    The issue was that CRM was losing the Active directory SID for the user.

    Changed the name to another user and saved it.

    Changed the name back to the original user and saved,

    Issue resolved....

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: An error has occurred

    Yes restarted IIS. Still not working.

    Strange as it is one user. They have been setup the same as everyone else.

    Doesn't matter what computer or browser.

  • a33ik Profile Picture
    a33ik 84,313 Super User on at
    RE: An error has occurred

    Have you added those keys on the same server where CRM is installed?

    Have you restarted IIS after you added keys?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: An error has occurred

    I enabled the first 3 reg entries in HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\MSCRM.

    But no traces have been recorded in C:\Program Files\Microsoft Dynamics CRM\Trace.

    Am i looking in the wrong place. All a bit confusing...

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,313 Super User on at
    RE: An error has occurred

    Don't touch PS. If you added regkeys - it's enough to start tracing.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: An error has occurred

    I am having an issue getting this to work. I have configured the reg entries.

    and the run Powershell cmd's in Admin mode, but i get this error.

    3225.CRM.JPG

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,313 Super User on at
    RE: An error has occurred

    Try to turn on trace - support.microsoft.com/.../how-to-enable-tracing-in-microsoft-dynamics-crm then restart iis, and try again to log in to CRM using that user account. After that recheck trace folder on server for logs - logs generated should contain detailed exception.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: An error has occurred

    This is running fine. I have restarted this, but made no difference. Please note, only affecting one user. But does not matter which browser used.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: An error has occurred

    I can confirm that this enabled with in the Servers. It is set to our local network though ie xxx.xxxxxx.local

Helpful resources

Quick Links

Replay now available! Dynamics 365 Community Call (CRM Edition)

Catch up on the first D365 Community Call held on 7/10

Community Spotlight of the Month

Kudos to Saurav Dhyani!

Congratulations to the June Top 10 community leaders!

These stars go above and beyond . . .

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 288,513 Super User

#2
Martin Dráb Profile Picture

Martin Dráb 225,862 Super User

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans