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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / the purchase/inventory...
Microsoft Dynamics RMS (Archived)

the purchase/inventory Order template file does not exist

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Posted on by DEVON LEROUX 1,565

It was suggested to us to move the RMS directory to its own in C: rather than in the program files(x86) directory in order to get rid of some errors we were getting.

 

I did that and now it looks like we've got a new one. I'm no longer able to print inventory transfers/purchase orders from this machine. Instead I get the error message

"The purchase/inventory order template file 'c:\Program files(x86)\Microsoft Retail Management System\Store Operations\ReceiptTemplates\PORcv.xml' does not exist.

 

The old folder is still there, I've copied the xml files into that directory but still no go. Any ideas? I'd prefer not to do another full reinstall

 

Thanks,
Devon

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  • Verified answer
    Trent Bourgois Profile Picture
    Trent Bourgois Microsoft Employee on at

    Hello Devon,

    Thank you for your quesitons.

    Check your paths:

    1. Open Store Operations Administrator

    2. Click on File | Configuration

    3. Click the Paths tab

    4. Ensure that the paths are pointing to the directory that contains your templates.  

    Let us know if that helps or if you have any other questions.

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