Lanai,
When you went to the Posted Sales Invoice to correct, on the Customer Ledger Entry, did you click:
Correct or Cancel or Create Corrective Credit Memo
It sounds like you click Correct and created a new Sales Order but it only had the $8.00 on the Order. To resolve this, click the Correct choice for the $8.00 posted invoice and then use the Copy Function to copy the old Posted Sales Invoice with the other Sales Lines and add the $8.00 line that was missing in the first place.
Definition wise:
Correct - Reverse this posted invoice. A credit memo will be created and matched with the invoice, and the invoice will be cancelled. Shipments for the invoice will be reversed. To create a new invoice with the same information, us the Copy Function. When you copy an invoice, remember to post shipment for the new invoice.
Cancel - Create and post a sales credit memo that reverses this posted sales invoice. This posted sales invoice will be cancelled.
Create Corrective Credit Memo - Create a credit memo for this posted invoice that you complete and post manually to reverse the posted invoice.
Hope this helps.
Thanks,
Steve
