web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Cannot get the Catalog...
Supply chain | Supply Chain Management, Commerce
Answered

Cannot get the Catalog Verified for Online store

(0) ShareShare
ReportReport
Posted on by Zuraiz 25

Hi All, 

I want to ask that  I've been trying to configure a catalog for a B2C web store already up and running. 

I've done all the prerequisites required before starting the creation of catalog. But when I try to validate the catalog I get the error as displayed in the attached picture. 

Would love to get a response on this. 

Thanks ! pastedimage1662731641161v1.png

I have the same question (0)
  • Verified answer
    Jritz Profile Picture
    Jritz 289 on at

    Hi Zuraiz,

    We ran into a similar issue a while back. We put in a support ticket with Microsoft support and the end result was that we were informed that the catalog only works for B2B. This was back in April of this year, so I don't know if this has changed since. You can see the response from support in the below image.

    pastedimage1662735262179v1.png

  • Jritz Profile Picture
    Jritz 289 on at

    If my answer is suitable, please mark my response as answered. Thanks!

  • Suggested answer
    P Jackson Profile Picture
    P Jackson 1,614 on at

    You shouldn't need a Catalogue for a B2C Online store. The Navigation hierarchy and Assortment of products is enough.

    Catalogues are only supported for B2B Online stores and B2B Customer hierarchies.

    If you are experiencing problems publishing products to the Online store, makes sure that your Online store record is fully configured and that you have run 'Publish channel updates' in the Channel categories and product attributes form. Also ensure that you have run the 9999 Distribution job.

    Then log a support call with Microsoft if your online channel is still not working.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 164 Super User 2026 Season 1

#2
Laurens vd Tang Profile Picture

Laurens vd Tang 105 Super User 2026 Season 1

#3
Zain Mehmood Profile Picture

Zain Mehmood 89 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Quality order uses default receipt location instead of actual physical receipt location

Product updates

Dynamics 365 release plans