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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Error while activating...
Supply chain | Supply Chain Management, Commerce
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Error while activating CPOS - DA2001 - No terminal was not found based on the terminal identifier provided.

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Posted on by SnehaS

Hello all,

Getting an error while activating CPOS.

pastedimage1594920225148v1.png

I've created Register, devices and have associated identity with the worker (with manager privileges).

Have run 9999 before activation.

Any idea, what could be missing here?

I have the same question (0)
  • Yu Zhang Profile Picture
    Yu Zhang Microsoft Employee on at

    Hi, have you checked this document :https://docs.microsoft.com/en-us/dynamics365/commerce/dev-itpro/retail-device-activation

    have you validate the device for activation in devices form?

  • SnehaS Profile Picture
    SnehaS on at

    Hello Yu,

    I’ve validated the devices form and it was successful.

  • Suggested answer
    Xusheng Profile Picture
    Xusheng Microsoft Employee on at

    Hi,

    There will be multiply reasons will caused CPOS active failed. I suggest you log new service request to Microsoft Retail support team. Then they will working with you to check all configurations and help you fix this issue.

    Hope this can help you fix this issue soon. 

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