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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / ReOpen Opportunity doe...
Microsoft Dynamics CRM (Archived)

ReOpen Opportunity doesn't work anymore

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Posted on by Community Member

Dear all,

Maybe someone could help, we did recent cosmetic change on a D365 instance 9.1 and now the reopen opportunity button is not working anymore (nothing happen). I'm not able to determine if this is happening since we migrate to version 9.1 in December or if this is related to recent change. I tried different browser with same result.

Do you have any recommandation how to troubleshoot ?

Thanks for your support

S.

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I have the same question (0)
  • Suggested answer
    Mahadeo Matre Profile Picture
    Mahadeo Matre 17,021 on at

    Hi,

    Do you have any javascript or did you customized reopen opportunity button? it might be you customized this button and added some script which is failing.

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,027 Moderator on at

    Hi StepH1028,

    What is the nature of the cosmetic change you made? Does reverting this change resolve the issue?

  • Suggested answer
    Sreevalli Profile Picture
    Sreevalli 3,256 on at

    Hi,

    It seems like upgrade issue. community.dynamics.com/.../270561

    Does your change anywhere relating to Ribbon button or status/status region fields?

  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    if you do not have any customizations on that button, Raise a ticket to Microsoft immediately.

  • Community Member Profile Picture
    Community Member on at

    Dear all,

    Thanks for your recommandation,

    - I have no ribbon customization

    - I ve made the status field editable to allow the move of the opportunity "on hold" ... I already revert the change

    But some JavaScript to hide/unhide field and reset value. I 'll try to disable them and will keep you informed

    Again thanks for your support

  • Community Member Profile Picture
    Community Member on at

    To follow up on this, I create a simple form with no javascript and minimum fields and still not able to make the re-open button working.

    I'm going to open a ticket to MS

    Thanks

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