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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Not able to add new user
Small and medium business | Business Central, N...
Suggested answer

Not able to add new user

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Posted on by Samer Baskhayroun 555

Hi All 

the new user Bottom is not active as below screen shots 

even i thought that the customer doesnot have enough Licence 

we asked the customer and he purchased an extra licence 

but the issue still 

pastedimage1655388623860v1.png

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 1,021 Moderator on at
    RE: Not able to add new user

    It is important to understand that when you use BC Online all your users needs to be added to your Azure AD and assigned a license there before they can get access to your Business Central tenant.

    You can read about the whole process in my blog:

    bc365.co/.../

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 81,798 Super User 2025 Season 1 on at
    RE: Not able to add new user

    Hi, in Cloud, you need to create users in Microsoft 365 Admin center first.

    1. Add user and assign BC License.

    pastedimage1655427403472v1.png

    2. Update users from Microsoft 365

    pastedimage1655427426483v2.png

    Hope thsi helps as well.

    Thanks.
    ZHU

  • Suggested answer
    Vaishnavi J Profile Picture
    Vaishnavi J 3,058 on at
    RE: Not able to add new user

    Hi,

    You have to create new users using admin center. you can follow the below blog.

    dankinsella.blog/.../

    If my answer was helpful to you, please verify it so that other users know it worked. Thank you very much

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