User Personalisation getting reset

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Posted on by SammyG

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Hello,

A number of users have reported that their personal pages and column orders are being reset which affects imports and journals. We're new to the cloud and users believe it's happening on each minior update. We're on 26.4.

I don't think updates affect user Personalisation so could be happening?

Thanks.

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Dynamics 365 Business Central

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Teagen Boll 1,401 Super User 2026 Season 1 on at

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Their settings should be saved unless someone is changing the Profile/Role itself and that is being applied to multiple users. During update windows if there are changes such as new buttons being added or pages they will also see those. It's generally a good practice to review your personalizations every update and then extract them to save them on a frequent basis.

You can also check the "Personalized Pages" page in BC and see the last date it was modified. Someone could also accidentally delete from that page if they had access.

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SammyG 512 on at

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Thanks for that - I'll check this. Seems odd that it's so noticeable this month rather than previous months.

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YUN ZHU 99,055 Super User 2026 Season 1 on at

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Hi, I had heard of this issue before, but it's not in the latest version.

You can take a look at the page below, which stores all user personalizations. Although you can't import or export details, if the records are still there, it shouldn't affect the users.

Hope this helps.

Thanks.

ZHU

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OussamaSabbouh 12,808 Super User 2026 Season 1 on at

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Hello,

Minor updates do not normally reset user personalizations.
If layouts disappear, it’s almost always because:

Someone modified the Profile, which overwrites all user layouts

Personalized Pages entries were deleted

New fields/pages in the update caused layout shifts (not a reset)

So yes, it can happen, but it’s not the update itself.

Regards,
Oussama Sabbouh

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Gerardo Rentería Ga... 25,555 Most Valuable Professional on at

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Hi, good day
I hope this can help you, and give you some hints.

Manage user settings and preferences as the administrator - Business Central | Microsoft Learn

Personalize your workspace - Business Central | Microsoft Learn

Best Regards
Gerardo

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Aman Kakkar 2,977 Super User 2026 Season 1 on at

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Hi,

This shouldn’t normally happen during minor updates. Business Central preserves user personalisation (page layouts, column orders, filters, etc.) across both minor and major updates — updates are not designed to reset personal pages.

You can check the Personalized Pages list to review all personalisations currently stored for users. It’s also worth verifying that Disable Personalization is not enabled in any Profile. This is unlikely to be the root cause, but re-checking may help rule it out.

Hope this helps,

Aman K

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