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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Overtender bug
Microsoft Dynamics RMS (Archived)

Overtender bug

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Posted on by Community Member

With version 2.0.2011 I noticed a problem with overtendering. All of our tender types except cash are set for no overtendering. When a transaction is paid fully in cash, cash change is generated fine - no problems. However, when a transaction is split with other tender types that do not allow for overtendering, the cash setting is overridden and will not allow cash change for the overtendered cash, so the cash portion needs to be entered exactly (not overtendered) and the cash change needs to be manually calculated by the cashier.

Has anyone else experienced this with this release?

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I have the same question (0)
  • arishi Profile Picture
    arishi 740 on at

    make sure you have Allow multiple entries under tender types general tab correctly setup

    try removing overtendering from cash

  • Antonijo Todorovik Profile Picture
    Antonijo Todorovik 4,025 on at

    Hi.

    Apart from what Arif is recommending, I would check on this next also: in the RMS SO Manager, in File/Configuration option, go to the Tender tab and check if the Cash is selected as Default Change Tender.

    Kind regards, A.

  • Community Member Profile Picture
    Community Member on at

    Thanks guys, but everything is set up correctly. This is a 10 year old installation with no configuration changes and every setting has been checked and even re-set just to be sure.

  • arishi Profile Picture
    arishi 740 on at

    give a try going backward or minimum version of RMS updates that would support current RMS database version to run POS

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    The latest hotfix appears to have fixed the issue. Thanks to everyone who offered help.

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