With version 2.0.2011 I noticed a problem with overtendering. All of our tender types except cash are set for no overtendering. When a transaction is paid fully in cash, cash change is generated fine - no problems. However, when a transaction is split with other tender types that do not allow for overtendering, the cash setting is overridden and will not allow cash change for the overtendered cash, so the cash portion needs to be entered exactly (not overtendered) and the cash change needs to be manually calculated by the cashier.
Has anyone else experienced this with this release?
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The latest hotfix appears to have fixed the issue. Thanks to everyone who offered help.
give a try going backward or minimum version of RMS updates that would support current RMS database version to run POS
Thanks guys, but everything is set up correctly. This is a 10 year old installation with no configuration changes and every setting has been checked and even re-set just to be sure.
Hi.
Apart from what Arif is recommending, I would check on this next also: in the RMS SO Manager, in File/Configuration option, go to the Tender tab and check if the Cash is selected as Default Change Tender.
Kind regards, A.
make sure you have Allow multiple entries under tender types general tab correctly setup
try removing overtendering from cash
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