Unable to reassign an account

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Posted on by Community Member

Hi,

1000 accounts need re-assigning from one user to another. 999 have re-assigned fine but one key account which obviously has a substantial amount of information against it will not budge. It does not just time out, it actually causes the web page to just freeze and you don't see the little Green bar load. I was considering going into SQL and doing this via an update statement but I believe it would be unsupported and could cause a problem due to the cascading. Now I could go and turn off cascading but then a lot of the information against this account would not be carried across. Does anybody have any other ideas?

CRM 4.0

Thank you.

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Community Member on at

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RE: Unable to reassign an account

Hi,

Select that single Account and try to assign it to the other user.

If it fails CRM will pop an error message.

Copy that message and post here.

Thanks

Bhushan

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RE: Unable to reassign an account

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RE: Unable to reassign an account

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Community Member on at

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RE: Unable to reassign an account

This error message doesn't give much info about the issue.

Try assigning the account record to Admin user and then reassign it to the user that you wanted.

Do this assigning task as a CRM Admin user.

Try this workaround it may fix your issue.

Thanks

Bhushan

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Royal King 27,686 on at

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RE: Unable to reassign an account

I would enable tracing in the server while assigning this record may that will throw more information about the issue

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RE: Unable to reassign an account

Hi 1984,

I agree with Chitra here, collecting the CRM serer traces should give us more information about the error.

Could you also please collect a SQL profiler along with the CRM traces? I think the exception here is occurring at the SQL end.

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RE: Unable to reassign an account

Hi all,

I found that there were thousands of orders and invoices attached to this account which did not need to be moved across. I turned off the "assign cascading" on orders and invoices to get around this.

Thanks for the input.

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