web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / force email sync to CRM
Microsoft Dynamics CRM (Archived)

force email sync to CRM

(0) ShareShare
ReportReport
Posted on by Community Member

hey guys.

I've noticed sometimes that CRM doesn't sync emails, during a short period of time (hours).

-> is there a way to force synchronization of emails to CRM (2013)? I know they didn't sync to CRM because I see them on my Outlook Inbox.

I'm using CRM 2013 on-premises, with SP1 w/ UR2.

Thanks in advance,

Regards,

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Drew Poggemann Profile Picture
    Drew Poggemann 4 on at
    RE: force email sync to CRM

    Hi tiagosh,

    Are you integrating to CRM via Outlook synchronization or server side synchronization?  

    www.microsoft.com/.../set-up-email-processing-through-server-side-synchronization.aspx

    Article with more details on server side sync:

    survivingcrm.com/.../synchronization-vs-tracking-understanding-activity-management-options-dynamics-crm

    Thanks,

  • Community Member Profile Picture
    Community Member on at
    RE: force email sync to CRM

    Hi Drew, i'm integrating via server side synchronization.

    I get about 300 emails daily, and occasionally during a short period of time the sync stops and restarts with no apparent reason.

    is there a way I can assure all emails are integrated? forcing synchronization?

    Thanks

  • Drew Poggemann Profile Picture
    Drew Poggemann 4 on at
    RE: force email sync to CRM

    Sorry Tiagosh,  you can set the frequency of the sync but not force.  Are there other Jobs at that time that could be taking up the processing and the email is backed up? What about separating and creating another asyc server?

  • Community Member Profile Picture
    Community Member on at
    RE: force email sync to CRM

    hey Drew. how can I set the frequency of the sync? I haven't found it.

    Thanks

  • Suggested answer
    Drew Poggemann Profile Picture
    Drew Poggemann 4 on at
    RE: force email sync to CRM

    Hi tiagosh,

    Minimum Polling Interval in Minutes in the Email Server Configuration:

    technet.microsoft.com/.../dn832133.aspx

    Thanks much!

  • Community Member Profile Picture
    Community Member on at
    RE: force email sync to CRM

    ok, thanks Drew!

    Best regards

  • Drew Poggemann Profile Picture
    Drew Poggemann 4 on at
    RE: force email sync to CRM

    Please verify answer if helped.  Thanks much!

  • Community Member Profile Picture
    Community Member on at
    RE: force email sync to CRM

    Hi again Drew,

    Apparently, the first email that doesn't sync is digitally signed, which Outlook itself can't handle, i.e., it attaches a "signature.asc" file that he can't interpret.

    Is there a special way Exchange Server or CRM should be configured to correctly process digitally signed e-mails?

    Thanks

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
HR-09070029-0 Profile Picture

HR-09070029-0 2

#1
UllrSki Profile Picture

UllrSki 2

#3
ED-30091530-0 Profile Picture

ED-30091530-0 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans