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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / force email sync to CRM
Microsoft Dynamics CRM (Archived)

force email sync to CRM

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Posted on by Community Member

hey guys.

I've noticed sometimes that CRM doesn't sync emails, during a short period of time (hours).

-> is there a way to force synchronization of emails to CRM (2013)? I know they didn't sync to CRM because I see them on my Outlook Inbox.

I'm using CRM 2013 on-premises, with SP1 w/ UR2.

Thanks in advance,

Regards,

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  • Suggested answer
    Drew Poggemann Profile Picture
    Drew Poggemann 4 on at

    Hi tiagosh,

    Are you integrating to CRM via Outlook synchronization or server side synchronization?  

    www.microsoft.com/.../set-up-email-processing-through-server-side-synchronization.aspx

    Article with more details on server side sync:

    survivingcrm.com/.../synchronization-vs-tracking-understanding-activity-management-options-dynamics-crm

    Thanks,

  • Community Member Profile Picture
    Community Member on at

    Hi Drew, i'm integrating via server side synchronization.

    I get about 300 emails daily, and occasionally during a short period of time the sync stops and restarts with no apparent reason.

    is there a way I can assure all emails are integrated? forcing synchronization?

    Thanks

  • Drew Poggemann Profile Picture
    Drew Poggemann 4 on at

    Sorry Tiagosh,  you can set the frequency of the sync but not force.  Are there other Jobs at that time that could be taking up the processing and the email is backed up? What about separating and creating another asyc server?

  • Community Member Profile Picture
    Community Member on at

    hey Drew. how can I set the frequency of the sync? I haven't found it.

    Thanks

  • Suggested answer
    Drew Poggemann Profile Picture
    Drew Poggemann 4 on at

    Hi tiagosh,

    Minimum Polling Interval in Minutes in the Email Server Configuration:

    technet.microsoft.com/.../dn832133.aspx

    Thanks much!

  • Community Member Profile Picture
    Community Member on at

    ok, thanks Drew!

    Best regards

  • Drew Poggemann Profile Picture
    Drew Poggemann 4 on at

    Please verify answer if helped.  Thanks much!

  • Community Member Profile Picture
    Community Member on at

    Hi again Drew,

    Apparently, the first email that doesn't sync is digitally signed, which Outlook itself can't handle, i.e., it attaches a "signature.asc" file that he can't interpret.

    Is there a special way Exchange Server or CRM should be configured to correctly process digitally signed e-mails?

    Thanks

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