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Possible see it the environment was unavailable at a specific time?

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Posted on by 327

Hi,

We have an online environment to which we have integrations adding data to the system regularly.

We have noticed that at night sometimes the integration crashes due to not being able to connect to Dynamics.

The beginning of the exception is:

System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.Xrm.Tooling.Connector.CrmServiceClient.Execute(OrganizationRequest request)
at Microsoft.Xrm.Sdk.Client.OrganizationServiceContext.Execute(OrganizationRequest request)[.....]

Is it possible to see somewhere if there was any interruption in the availability of the Organization Service or the environment in general?

Thanks!

  • Suggested answer
    PerezAguiar Profile Picture
    PerezAguiar on at
    RE: Possible see it the environment was unavailable at a specific time?

    Hey!

    A couple important things

    - In admin.microsoft.com, under the Health topic, you have the option to see if there are issues on the platform, as well as checking for messages (planned updates).  You can try searching there to see if there was any deployment done.  This is specially important over weekends (deployments are usually scheduled between Friday 18:00 utc and Saturday 03:00 utc.

    - There's also documentation that states that environments can receive updates during weekdays between 18:00 UTC and 03:00 UTC.  YOu can read more on learn.microsoft.com/.../policies-communications

    - Solution deployment is a very complex topic:  environments remain available, but if the solution being updated affects a particular entity, that particular entity might throw a timeout or not be available for a few seconds.

    regards,

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